I’m looking for advice on how to proceed.
I sold my iPhone for $650 to a buyer located in Miami. 3 days after receiving it they reported it ‘not as described’ requesting a return, with a message that they were having problems and wanted to ask questions.
I responded that I’m happy to answer any questions or help them troubleshoot.
I got no response. I sent additional messages stating the same each day. (At this point, I hoped that the buyer was just having trouble figuring out how to use the phone and when I didn’t get a response, I assumed they figured it out.)
Ebay then forced the return accept. So, I went ahead and sent a return shipping label.
2 more days went by, before I received notification that the item was being shipped back to me from New York. (Strange since the buyer was in Miami.)
It was supposed to be delivered today. (Also strange because I get email informed delivery from USPS showing all mail to be delivered each day and that package wasn’t listed.)
Tracking of the return label showed it was delivered today, but it wasn’t. Or at least it wasn’t delivered to me.
Ebay says I now have 2 days to refund to buyer.
What do I do? Will they force me to refund?
