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Returns

I been send all the money to customers when returning a product including shipping or how I should do it help??

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Re: Returns

It depends on how your return policies are set up and the reason that the buyer is returning the item.  If it is a Not As Described claim, then yes, you must refund all the money, and you must pay for their return shipping cost.  If you have a free return policy, then again, you must refund everything and pay for the return.  If you have a no return policy, and the buyer returns for remorse reasons, then you only return the cost of the item, or you can also refuse a return completely. 

 

We need more information about your policies before we can assist you. 

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Successful and experienced seller since 1997, over 70,000 feedback, boardie since the boards were begun.
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