Shipping

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Forced to refund a buyer for a new item returned in a used state

I received an order from a buyer for a drum head 5th November 2019. The buyer then opened a return case stating item didn't fit and adding that the buyer had ordered the item by mistake. I received the item back with the sealed packaging open and wit...

DIM impact on the seller

Well, here we have another way of pushing the small eBay seller out of business. DIM will be terrible for sellers. How can individuals offer free shipping, ship fragile items safely or accept returns?

Resolved! Ebay auto enabled gloval shipping without my knowledge, i sent the item to KY address only with ref#

Ebay messes up stuff everytime. So i sell ACEO ART cards. And i price them around 9.99 plus .99 shipping. I usually ship them in an envelope with 55 cents forever stamps and no tracking with in the usa. It reaches just fine and works out great for me...

Resolved! How can I offer shipping direct to Canada but use the Global Shipping Program to other countries?

eBay lets me a) enable the Global Shipping Program and in addition b) enable calculated shipping via First Class International Package specifically to Canada. However, it doesn't seem to work the way it should. A buyer in Canada says he is offered on...

Buyer wants a refund for sold-as is/for parts

Hey guys, I'm pretty new to Ebay Selling but basically the buyer wants a partial refund ($100 out of $250) for an iPhone I sold. They are saying Face ID doesn't work. Face ID/Logic Board behind it is tied in with the screen and the screen is busted. ...

item not shipped after payment, seller request me to open a refund case

hi , please i ask for help after buying an item i noticed that the seller has not shipped it, after contacting him , he told me to open a refund case on ebay, because the item is lost in mail ?please how can i open a refund cas and get my money back ...

i can find the label to print

Resolved! Shipping price change

I noticed something a week or so ago that surprised me and would like clarification/explanation of the situation. I was watching an item for a while to see if the price for the item was going to be within my acceptable bidding range. As the item got ...

Resolved! Is buyer forced to accept a partial refund if offered by seller?

I have a seller in China who wants to offer a partial refund for a defective product. Am I required to accept a partial refund for a defective product. Return shipping is almost 4 times the price of the item/

DAMAGED IN TRANSIT MERCHANDISE NOT RETURNED BY "BUYER"

About a month ago, I sold a vintage new old stock Kohler sink on eBay. The eBay "buyer" contacted me soon after Fed Ex delivered it and stated that it arrived damaged. I immediately refunded all of the money she had paid me.She did send me photos of ...

Resolved! Customer returned empty box

Dear Friends, We had a customer who purchased 2 items from us, then purchased another 8 items in about 2 weeks (all same product, altogether 10 items). So we assumed, they loved the items. However, in about a week after the second purchase, the custo...

Speedpak scam?

So I ordered 4 watches off ebay. 2 on Nov 19, 2018, 1 on November 22, 2018 and 1 on Nov 23,2018 all from different sellers. The first 2 I ordered were "shipped" using speedpak and the other 2 sent by international economy. The 2 watches sent through ...

Sold item as-is in need of repairs. Buyer wants refund because it is defected.

Hi. I sold a skeleton Halloween prop. The item when fully functional is suppose to sing and dance when you press the button. I made it very clear in both the item details and the description that the item needs repairs as it sings but no longer moves...

USPS price increase!

I think this is the final nail in the coffin. I am going to have to raise my prices just to cover shipping. This is just insane. Especially the First Class Price by zone?