eBay

tori_729 · ‎02-08-2020

So if I want to return something and the seller doesn't accept returns, it HAS to be a SNAD correct?

I bought a Pixel charging stand and

1.) It didn't come with the cord. (listing didn't have a picture with the cord, didn't mention the cord either way, didn't think about whether I needed it or not) I have a cord but my research says sometimes the options don't work w/o the original cord.

2.) It doesn't seem to function the way it should. Sometimes it doesn't charge or screen doesn't come on or functions don't work BUT that may not be the stand's fault.

I'm happy to pay return shipping and receive my purchase price back but you can't do it that way if they don't take returns, correct? Am I just SOL?

Side note: Seller never uploaded tracking info and I asked for it and never got any response. I'm pretty sure if I try to message them, I won't hear anything back.

dreamalittledream · ‎02-08-2020

It never hurts to send an inquiry to your seller. Some will be happy to take a return if you pay shipping and return it in original condition.

orangehound · ‎02-08-2020

@tori_729 wrote:
It didn't come with the cord. (listing didn't have a picture with the cord, didn't mention the cord either way, didn't think about whether I needed it or not) I have a cord but my research says sometimes the options don't work w/o the original cord.

If the item was listed as New or Pre-owned, and the cord is normally an included part of the product, then it is "missing parts or pieces" ... that is, it is SNAD ... regardless of how it was photographed. However, if the seller specifically mentioned that the cord was not included with the sale - either in the condition description or the item description - then this is something I would not consider SNAD.

The most polite way to handle this is to send a message to the seller telling them that the cord is an integral and included part of the product, that it was missing, and that you would appreciate that they would send you the cord .... if they are unable or unwilling to send it to you, then you would unfortunately need to return it for a refund.

tori_729 · ‎02-08-2020

I assumed it would have the cord and other listings have the cord included.

There was no mention of the cord. Just that it was preowned.

albertabrightalberta · ‎02-08-2020

@tori_729 wrote:
So if I want to return something and the seller doesn't accept returns, it HAS to be a SNAD correct?

I bought a Pixel charging stand and
1.) It didn't come with the cord. (listing didn't have a picture with the cord, didn't mention the cord either way, didn't think about whether I needed it or not) I have a cord but my research says sometimes the options don't work w/o the original cord.
2.) It doesn't seem to function the way it should. Sometimes it doesn't charge or screen doesn't come on or functions don't work BUT that may not be the stand's fault.

I'm happy to pay return shipping and receive my purchase price back but you can't do it that way if they don't take returns, correct? Am I just SOL?

Side note: Seller never uploaded tracking info and I asked for it and never got any response. I'm pretty sure if I try to message them, I won't hear anything back.

Sellers with no return policies have the option of accepting the return. Buyer pays return shipping if the seller agrees to take it back. But they aren't obligated to do so.

Personally, as a "no returns" seller,I do accept the return if a buyer is honest enough to tell me that she wants to return something for wrong size, doesn't like the color, doesn't fit, etc. Buyer pays return shipping and gets a refund of the item selling price. I charge separately for shipping and I don't refund that amount since I've already spent it in order to ship out the item.

albertabrightalberta | Volunteer Community Mentor
"I can explain it to you, but I can't understand it for you."

tori_729 · ‎02-10-2020

As expected, the seller has not replied to any of my messages.

I sent 3 different ones - one when the item was shipped but no tracking was uploaded; one saying it didn't seem to function the way it was supposed to and offering to pay shipping back for a return; one saying the cord wasn't included and asking if they could send it to me.

The package had a Fedex label on it. Pretty sure it was shipped from somewhere other than the seller's location.

I opened a return case under "items missing/not included" for the missing cord. Also mentioned no communication from the seller at all in an attempt to work it out beforehand and no tracking number which I did pay for in my shipping cost. I'm sure this is a big box seller operating under another account because there is NO customer service present at ALL. Really frustrating.

monster-deals · ‎02-10-2020

If seller won't accept a return you'll either get a refund or a refund and the item for free.

tori_729 · ‎02-10-2020

[quote]If seller won't accept a return you'll either get a refund or a refund and the item for free.[/quote]

Hmm. There's something wrong with this. I mean, I feel like if you don't accept returns and aren't willing to work with people, people are forced to file SNADs and the seller is screwed. That IS the seller's fault though.

This is just an interesting situation.

I'm really glad I offer returns (NOT free ones!) and most people I run into are honest and willing to work with me. I realize in the long run, a few dollars isn't worth bad feedback or marks on my account. If I take a slight loss, it's worth it for all of the sales I do get.

frock_my_world · ‎02-11-2020

If they didn't state the cord was included or show it in the photos then I don't think you should have opened the return request for the reasons that you gave.

However, the issues you are having with the item not working properly is a whole different thing and if they described it as working properly then you should have opened an Item Not As Described request and you will 100% get your refund once you return the item and buyer will pay for the return shipping label regardless of their No Return policy.

ALL buyers who, when asked to pick the reason they are requesting the return, choose Item Not As Described will ALWAYS have ebay back up that claim and force the seller to accept the return regardless of the seller's return policy or even if that isn't the real reason they are requesting the return.

tori_729 · ‎02-11-2020

The reason I made the missing cord the reason is that I think there may be a connection between the function of the stand and not having the original cord. Hmmm...

Well, we will see. It will almost definitely end up being escalated to Ebay b/c the seller is MIA.

frock_my_world · ‎02-11-2020

Yes, but in that case I would say the seller should have disclosed that the item only works properly when used with the cord it originally came with, which is NOT included in this listing. In other words, they should have let you know if something about the item they were selling was not going to work as described because it didn't include something you actually needed for the item to function as they said it would.

But that is just imho. Hope it all works out for you and you are able to get what you need and it operates properly.

tori_729 · ‎02-14-2020

UPDATE:

I started a return. It's been 4 days and I can now ask Ebay to step in.

The seller finally corresponded with me today. He said his grandmother was in the hospital... and said he had used it with multiple types of cords w/o a problem and didn't have the original.

I again told him the issues I was having and offered to ship it back to him on my dime. No response yet. The return is still open. Not sure how I should proceed. He didn't acknowledge the return at all.

monster-deals · ‎02-14-2020

@tori_729 wrote:
I can now ask Ebay to step in.

Do that.

Seller probably has a dozen dying grandmas

tori_729 · ‎02-18-2020

@monster-deals wrote:
@tori_729 wrote:
I can now ask Ebay to step in.

Do that.

Seller probably has a dozen dying grandmas

Thanks. Seller responded to a couple messages basically saying he never had problems, doesn't have the cable, and isn't willing to accept a return because he would be out too much money.

I escalated the case, it was immediately decided in my favor, and I've received a refund.

Now for feedback - neutral or neg? He wasn't ever rude to me, but his customer service totally sucked - no tracking, didn't respond for a week at least, not willing to negotiate.