12-01-2017 09:50 PM
I bought an item that was completely not as described. I offered to return it but the seller said I could keep it and he would send me a refund. Well, nothing happened after 2 weeks. So I opened a Return Case through ebay with the reason "item doesn't match description." I shortly got a message from Ebay saying the seller approved my return, and I should "receive a return label by Dec 1, 2017." Well, it's now December 2, and I haven't received my return label.
Question - how am I supposed to get the return label? Is it auto generated from Ebay or does the seller have to send it to me? Does that mean I don't have to pay return shipping? What if I don't get a return label, does that mean I need to pay return shipping myself?
Not sure what to do now...
thanks
12-01-2017 10:23 PM
12-01-2017 11:39 PM
I don't know how returns work, either.