Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

How do I send a buyer a return label?

I hav a buyer who wants to return a item. He hasn't filed a item not described, he has requested this through the message system. Is there any way for me to send him a label without him filing a item not as described? TIA.

Item

It's been 18 days since delivery time .seller won contact back what to do know?

Problem in updating my shipping address

Dear Ebay Community, Good Day, i have a problem that i need help in it.when i'm trying to update my shipping address, the ebay is forcing me to chose the recommended address or edit my address which i think is wrong for example. my offical address th...

Seller sent me the address. But it's a very long address. I need help. :((

I am having a problem here. So the seller sent me the address for me to return shoes I bought from their store in China. But, it's a very long address and I don't know how to fill it out. I am going to UPS tomorrow, but I thought Ebay was supposed to...

Buyer abuse

Does eBay track the number of returns that individual buyers request? If so, can the sellers view those numbers and block those buyers? It is apparent that buyers can, and do, abuse the return system by requesting refunds on items that cost less than...

Delivery issue

My shoes were expected to ship on September 18th, and it is now the 19th. USPS says the item is "preshipment" Should I wait to make a statement of not getting my shoes yet, or should I contact Ebay, the seller, and USPS to see why my shoes are delaye...

HELP!!!!!!!!!!!!

Good Afternoon, I'm from Brazil , my son is traveling in the USA and wanted a Playstation 4 Pro . I went to the ebay site and made the purchase with a seller. he had 693 positive recommendations and top seller logo. I bought it on september 10th and ...

Best way to ship refrigerator magnets?

Hello all. I'm curious what others do when shipping refrigerator magnets. The largest magnet I have is 4x2, and max weight is 2.2 oz. Thickness is somewhere between 1/16 & 1/32 of an inch. Selling price will be between $3-$6. I assume that a standard...

Resolved! How Do I Issue a Full Refund After Shipping Label Has BeenCreated?

Hello,I printed a shipping label before I read a message that the buyer wants a refund. When I go to: "Manage All Orders - eBay Seller Hub" and look for "Cancel Order" and then on the cancellation details, I get: "This order can't be canceled. You le...

USPS Priority mail not tracking. Dropped off at THE UPS STORE.

On 9/18/17 at 8:10am, I dropped off two packages at THE UPS STORE. One of the packages was for UPS and scanned into the system. The USPS Priority Mail (EBAY) package going to Idaho wasn't scanned in all day/evening on Monday when picked up by the USP...

On Time Shipping Scan Pacific Time?

I know the first scan has to be by the end of the day within your handling time but is the cut off midnight in my time zone or Pacific time zone? I thought the PO clerk scanned both my packages today but the reciept only shows one so I'm hoping the s...

Resolved! This is what a USPS employee told me

USPS employee saw me coming in with 12 X 12 X 12 x 2 boxes under 3 pounds with shipping labels printed through Payal and made the comment "don't use blue receptacles for those size boxes( out in front of Post Office) because they can jam the receptac...

Getting sqeezed out of ebay via rules.

Well, I'm sure most of you feel it.Your only remedy is to charge more, about 20% - 30% more but that is if anyone is finding your listing to begin with. It's bad enough that there are 'how to get your ebay item for free' posts on the Internet.Of cour...

Bad Tracking Number. Fraud??

Hello, long time buyer. First time poster. I recently purchased some Gucci sandals for my girlfriend from a seller with a decent rating. Ive contacted the seller multiple times with no response, I purchased the item on Sep 11. It was marked as shippe...

Resolved! When the Ebay definition of "Used" conflicts with Seller's statements.

I often buy used electronic test equipment and lab equipment. The Ebay definition of "Used" states:The item may have some signs of cosmetic wear, but is fully operational and functions as intended.In many Ebay listings, Sellers will list the item as ...