I order an item from this seller in 10th of Nov 2017, the item arrived on 25th of Nov 2017, but broken. After contacting the seller, we agreed that I would return the item, and she would resend a new one. So I did return it back to the seller. But the item did not arrived.
This is the chronology:
-2017-
Nov 10 - Item purchased - paid
Nov 25 - Broken item received.
Nov 29 - Contacted seller
Nov 30 - Seller asked for proof of defected item
Dec 1 - Sent photo proof
Dec 2 - Seller ask me to fix at local tailors (I said "no")
Dec 5 - Seller told me she will send a new one.
Dec 6 - Seller give address where I should return the defected item.
Dec 7 - Item returned (with tracking number)
Dec 8 - Seller said that a new shipping has been arranged. I asked if for tracking number, but she said tracking number will only be provided if the item value is more than $30, otherwise I need to pay extra $3 for tracking number. (I said "no". I don't want to pay extra)
Dec 11 - Contacted the seller asking if the item already been posted or not.
Dec 12 - Seller confirmed the item is in shipment.
- 2018 -
Jan 12 - Contacting the seller for not receiving the item after 1 month.
Jan 13 - Seller offers for refund. And I said I prefer if the item can be resent to my address.
Jan 19 - Seller said she will arrange a new shipment to my address
Jan 22 - I contacted the seller to ask for progress, and seller said the resent item is still on the way and asked me to wait. I wait for another 1 month.
Feb 23 - I contacted the seller again to notify her that the item not arrived.
Feb 24 - Seller said she will refund if I can't wait longer.
Mar 1 - I agree to get refund from the seller
Mar 2 - Seller ask me not to give neutral or negative rating if she refunded
Mar 5 - I agree IF I got my money back. Few hours later, she replied saying that she has refund to my PayPal account.
Mar 7 - I contacted the seller after seeing no records in my PayPal nor online banking related to the refund transaction. Since there's no transaction at all for the pass week, I asked for proof of transaction.
There's no reply afterwards.
When I try to leave another reply, the system says "You are attempting to communicate about an invalid item."
When I tried to check the item to leave negative feedback, the item is gone!
I felt like I've been scammed. I regretted not leaving any negative feedback to that seller earlier. 😞
I'm tired of this. It's dragging.
How clever. Dragging time and remove item to reduce the possibility in receiving negative feedback.
Lesson learned. I should have give negative feedback right away next time.
I don't know what to do next. What should I do? How?
