Return question

[solar_gold_of_arizona]

I been enjoying the awesome competitive pricing on eBay but I was curious why so many seller's refuse returns but still give refunds?

[forestthrutrees]

Let me try to answer this. Someone else probably can explain it better. 1st eBay sides with the buyer. They give guaranteed money back even if you don't accept a return. Now if an item is damaged or broken you always refund. There are things attached with that but you refund. 2nd. If it's buyers remorse you don't have to accept the return or refund. You have the option to accept it or deny it. I only refund if broken and it's proved to me. Pictures etc. I added measurements to all my clothing and posted to measure yourself before purchase. If it doesn't fit I don't do a refund.  

And if it's a return you accept always wait to refund until you get your item back. 

Hope this helps some. 

Robin

[phcd1]

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@frostlion wrote:

I been enjoying the awesome competitive pricing on eBay but I was curious why so many seller's refuse returns but still give refunds?

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How do you know? You must have a lot of returns to ask such a question.

[wandlehma_0 · Accepted solution]

This is interesting to read as I, just today, have my first return. Unsure of how to handle it, I turned to these forums.

So if I understand this correctly, many sellers just issue a refund as it's essentially cheaper to do so. Meaning, if you sell  'Item X' for a total of  let's say $10 and the buyer wants to return for full refund, you now not only lose the $10 but an addittional $x.xx for the return shipping label.

Selling item: Start with $0 end with $10 as profit ($0 + $10)

Return request: Lose $10 profit plus you lose $x.xx for return shipping (-$10 + -$x.xx)

So, it's a little cheaper to just take the "$10" loss instead of the "$10" AND $x.xx loss.

Is this correct?

[missjen831]

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@wandlehma_0 wrote:

This is interesting to read as I, just today, have my first return. Unsure of how to handle it, I turned to these forums.

So if I understand this correctly, many sellers just issue a refund as it's essentially cheaper to do so. Meaning, if you sell  'Item X' for a total of  let's say $10 and the buyer wants to return for full refund, you now not only lose the $10 but an addittional $x.xx for the return shipping label.

Selling item: Start with $0 end with $10 as profit ($0 + $10)

Return request: Lose $10 profit plus you lose $x.xx for return shipping (-$10 + -$x.xx)

So, it's a little cheaper to just take the "$10" loss instead of the "$10" AND $x.xx loss.

Is this correct?

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It all depends on the reason for the return. If the buyer says the item is not as described, then some sellers will simply issue a refund rather than pay for returning shipping and refund in full but most will not do that.  It's cheaper to issue a refund workout a return in some instances but a lot of the time the buyer is lying but the seller can't prove it so they respond with "return for a refund".. Some sellers hit the wrong button when responding and issue a refund prematurely without intending to. If it's a remorse return, the buyer pays for return shipping and the seller can refund the item price only plus a restocking fee if their return policy specifies one so most sellers would NOT simply issue a refund and let the buyer keep the item on this type of return. 

[showered*with*kisses]

Always look in the Sellers RETURNS section.  Mine says RETURNS ACCEPTED WITHIN 30 DAYS. I DO NOT ACCEPT RETURNS JUST BECAUSE AN ITEM DOESN'T FIT. PLEASE LOOK AT ALL MEASDUREMENTS PRIOR TO BIDDING. THERE IS A 20% RESTOCKING FEE IF YOU RETURN AN ITEM TO ME. I DO NOT PAY FOR RETURN POSTAGE. 

So I the buyer returns the item to me because it doesn't fit , I will accept it, but they have to purchase a return shipping label and give up 20% of the cost of the item. I get that 20% restocking fee. 

If it's returned for another reason like it's broken, then under EBAY GUARANTEE I will have to pay for the return shipping, then issue a full refund when I get the item back. Some times Buyers LIE! So ask for photos of the damage, then make them return the item to you. Most of the Time the Buyer has Lied and will not want to return the item. That's when Ebay steps in and will side with the Seller! 

I've had 2 buyers say something was wrong with the garment, then return a different garment to me.  Ebay forced me to refund them even though the item that was returned was not the same thing as the item sold. Ebay offers NO HELP when this happens. 

Last year I made $34,000 on ebay, but after ebay fees, paypal fees, postage, packaging, office supplies, gas and use of my vehicle, federal taxes, state taxes, social security taxes, a CPA to do my taxes,  I cleared $8600. for a full year of work. Below minimum wage.  Ebay is not a money making site. 

[solar_gold_of_arizona]

So far in past three years I have requested six refunds but out of the six only two did I get asked to send back to the seller which I did so. -- and of the six refunds two technically are warranty replacements no refunds.

[wandlehma_0]

Well I currently have a seller who states a pair of jeans were "worn" and had a "different" smell. *rolls eyes*  I posted them as used and washed them prior to shipping. But I figured, whatever, no sense in arguing as eBay always tends dot side with the buyer. Figured I'd accept the return. How is the seller supposed to 'prove' the item IS as described and it's not just buyers remorse if the item is used?