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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Yaesu 5R, sold sent w/insurance. Buyer requests return, says LCD broken. What are steps I must do?

This is my first experience with this. I need someone to tell me what to do step by step, please.I sold A Yaesu 5R radio, packaged it very well wrapped in bubble wrap, tape, and sealed in a box. Buyer messages me, says they received the radio, but it...

Deception from the seller

I ordered my product on December 1, by the 8th I noticed the seller had printed a shipping label but it had never been picked up. I asked the seller if he had updated tracking info he said it was shipped on the 4rth. On monday the 11th I told him I h...

Timeframe Of Buyer Returning Item Question

I have a buyer that is suppose to return an item by a specific date. I was wondering, if I don't receive the item by the set date, does eBay close the case automatically or can I close it manually without penalty?

How long for package to be returned by Pitney Bowes?

I sent a package to the GSP distribution center in Erlanger, KY, but the package did not have the reference number on it. The buyer then decided they didn't want to use the service AFTER the package was already shipped there. How long would Ptney Bow...

SNAD return - seller hasn't refunded- How do I get Ebay to step in?

Hi everyone, I recently returned an item with a SNAD claim - the item was broken. Seller agreed to the return and I shipped with the label provided. Ebay's return process shows they received the returned item on 12/7 and that I should be issued a ref...

Get ready for more lost or stolen packages

https://www.washingtonpost.com/business/economy/your-10000-packages-arrived--and-theyre-causing-all-kinds-of-problems/2017/12/08/85be0244-c00d-11e7-97d9-bdab5a0ab381_story.html?utm_term=.8467409fefa2

buyer wants a refound, claimed that he did not recived item

Hello I sent the item to buyer. Today I recived the message from e-bay that buyer did not get the item and that he wants a refound. I have the tracking number and information that shows that he get the package 2 days ago. I wanted to inform ebay with...

Resolved! i can't track my item, can i trust in the seller or ask refund?

I bought a item in 14/11/2017 with this track RB024808812MD and i cant track it in nowhere, there are no shipping time in my ebay. i asked the seller for some information and he doesnt know why the post office dont update the track... I emailed the s...

unreceived item

I SELL STAMPS FOR MORE THAN 10 YEARS AGO I CANNOT EXPLAIN THE RISING LEVEL OF UNRECEIVED COVERS BY THE CLIENTS AND ALL MY OLD CLIENTS HAVE NEVER PROBLEM WITH UNRECEIVED POST !!!!

Help - don't have the shipping option links anymore

I sold an item. When I click - "print shipping label" it leads me to a link to sign up for some special UPS shipping. I would like the original links with all the types of shipping to make my choice as it is a heavy item. Maybe I dont want to ship vi...

The unlatched bicycle speedometer

Hello, I did not receive the goods I ordered, which I had to receive before December 5th. I did not reply to the laundries at all. I just told everyone later, but nobody wants to explain how I will continue to work, I'm getting the news to wait. How ...

How did they get my address wrong?

Has this ever happened to anyone and just how? I bought nine shopkins sets from toysrus on here (they have their own account here and their own ebay store here) and I saw they had been delivered so I checked the front door and the back door and nothi...

Seller used lower shipping method than described

I purchased a New 3DS XL charging dock cradle. Seller had Fedex Ground and Fedex Home Delivery listed in the ad. They sent the package via Fedex SmartPost. I was not charged for shipping. My issue is that I would not have bought from that seller if t...

Fedex Overcharge not Credited - What to Do?

Back in June, I was charged on my invoice about $118 over what the estimated shipping cost was stated. I contacted ebay, they escalated it to the Fedex department and said that if I didn't get a credit on the next one or two invoices, that it was not...

Resolved! Issuing a refund for in-transit item: instructions to buyer?

The item in question was shipped on time, but has been delayed by USPS. I'm ok issuing a refund, but it would be nice to have my item back. Do I ask the buyer to refuse delivery? Paying for return shipping would put me in the red.