Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Terrible buyer from Shanghai, China

I sold a set of eight antique Chinese export plates for $600 to an eBay buyer in Shanghai China. He filed a case of one broken and asked either a $370 partial refund or a return. When shipping, I insured the package through USPS. When I filed a case ...

Resolved! AYUDA PARA SOLICITAR DEVOLUCION

BUENAS TARDESREQUIERO DE AYUDA PARA SOLCIITAR UNA DEVOLUCION A UNAS COMPRAS REALIZADAS HACE TRES MESES QUE ES EL PLAZO DE ENTREGA SOY DE ECUADOR, RESULTA QUE ESTOY VERIFICANDO EL PORQUE NO ME HA LLEGADO LOS PRODUCTOS Y RESULTA QUE SALE QUE EL VENDEDO...

Import & Export

Hello,If an eBay item (sold on eBay) is exported to a country where it can not be legally imported (retained by postal service)...who is generally responsible?Seller? Buyer? eBay?Thanks

I recently moved to selling light weight items and need help on shipping, Please help :)

Hello fellow eBay sellers, After many years of selling larger items, I recently started selling light weight items (some less than 1 OZ) on my other account and need help on shipping as I have no experience in this weight class so any input I get is ...

FedEx overcharging Ebay for Smart Post shipping

The shipping calculator that Ebay provides its sellers is severly incorrect when it comes to shipping FedEx SmartPost. This month I have been overcharged $33.76 on 4 items shipped, and Ebay is of no help. The shipping calculator does NOT tell you tha...

Resolved! First Class Mail Package - Does Tracking Cost Extra?

Hello, So I purchased a really inexpensive lanyard item (less than $5) that had shipping details listed as "USPS First Class Package." Label was not printed out, however, and the item was marked as shipped, with no tracking. The next day, I asked the...

<HELP> Delivered but didn't get it

Hi, does anybody know what to do when your tracking shows that your package was delivered but then you get home and It's not there?

ERLANGER, KY 41025

A parcel i am waiting on from the states was recieved in ERLANGER, KY 41025 on the 28th november when should i expect this parcel in the north of ireland

Doesn't an item have to ship within a timeframe from the time the label is printed?

I purchased an item on 11/4 and the seller printed the shipping label immediately and I received the notice that the item shipped and got the tracking number the same day. It was suppose to be here by Thursday 11/9 according to the estimated delivery...

Help - I need to contact Customer Service Website is Circles

Ugh! I am ready to scream already! I opened a case for a refund from Seller for selling me a defective, non-working product. We communicated. We agreed that I would send it back. I did. I even took a photo of the receipt and documented it through the...

Returns for new items that don't work?

I sold a new item and the buyer says that it doesn't work after 10 minutes. Just wondering how you guys handle this situation. Thank you!

Seller says i'm returning item to wrong address

Hi, a few days ago a seller approved my Return for a defective item. But in recent messages he's swearing and taunting me, saying that I returned it to the wrong address (i haven't shipped it yet). The messages startled me so i looked up 2 addresses ...

CALIFORNIA USPS Residential Service Disruption Alert

Presumably due to the Wildfires, but it's on the official USPS site. So buyers in Cali, please be patient as there will be many delays. For everyone in the areas affected, BE SAFE!

Tracking Report

I sell decals that I put in an enevlope with a 49 cent stamp and I'm being penalized by Ebay for not downloading a shipping label and I'm on my way to losing my Top Rated Seller status. I have free shipping on these decals and I'm not going to pay $3...

buyer wants money back-scamer

hello I sent the item five days ago, today i recived a message : To your delivery time said Dec 11 -15 now it s saiding 18-22??? Bro. I want my money back ReplyNote that I am paying for faster post which comes in about 10-14 days. And this is what I ...