@pjcdn2005 wrote:
@nancycyburban wrote:
@shoppingbomc2014 wrote:
Required for Top Rated Plus, recommended for everyone else, but not yet required.
Actually it is required. I have been getting little love notes from eBay on my over view page every time one of my Good to Canceled listings completes its's month (at lest I think that is the triger)
eBay also will not let me list anything New at 14 days, or revise anyting without revising the return options. They have eliminated my store return policy, requireing me to add it to the end of my listings. There is nothing optional, if you want to offer returns it must be 30 days or longer.
Free returns isn't required but if you do accept returns, most categories require at least 30 days.
That is the problem. I don't feel right about not offering returns.
I see from the discussions that 30 day and Free returns creates different kinds of problems & has different consequences for other sellers, then those I face.
Frankly, I think you all need to give up in the Fee Returns nonsense.
I refused to offer free returns a long time ago... I still ended up doing so because eBay refuses to accept any kind of reasonable proof of buyer fault and does not enforce their own policies.
I go out of my way to be Fair to my customers; I recommend this to any one selling, BE FAIR.
However, there is a difference between being fair and being a Doormat. eBay seems to want Doormats for sellers.
In my business shipping live things, there are times when a tree is damaged in shipping (due to shipping time, conditions or weather). What I do depends on the situation.
Sometime I just send another tree and ask the customer to do the best they can with the damaged tree, but to try keep it alive. (This is for for trees that are still alive but which would never, IMO, live thru return shipping). Other times, if I think the tree can be salvaged, and would survive the return, I will send a RA# & a shipping label.
I have had problem returns and questionable returns, BUT ... Knock on wood 🙂 ... I have only had One return I consider outright fraudulent, where the customer not only had no reason for the return, lied about the reason for the return (NAD case), then took no care in preparing the trees for return shipping.
I feel totally let down by eBay, who did not allow me to enforce my store return policy. It was a very large order (for my business). I cannot afford to repeat the experience.
I think it is a no brainer that 30 days is unreasonable for living things. They are totally dependant on the buyers care. If the buyer waits until day 29 to tell me there is a problem... I doubt I will get a live tree back. I will certainly not ship them another tree.
