Shipping

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Fake iPhone

I purchased a "New" iPhone from a seller. The phone was good at first, but became problematic. The camera became totally dysfunction. I took the device to an Apple store. They checked the device history and found that the phone was used and had issue...

Pirate Ship

Does anyone know anything about this program? It purports to work with eBay but will give sellers huge discounts over eBay (commercial discounts) and can be embedded in eBay's shipping program. It sounds like a scam to me but want to hear others opin...

Modern/New Shipping Label page?

I clicked "classic view" wanting to know what it was like (haven't used ebay to sell in a few years), but I like the modern one better. How can I switch back, there's no obvious link I can see like there was click to classic?

eBay showing retail shipping price despite settings for discounted rate

Hello,I recently changed one of my listing from free shipping to calculated shipping. I noticed today that it was giving the retail rate for USPS shipping instead of the eBay negotiated rates, so I went into shipping setting and activated the "Offer ...

please Need urgent help Regards to a refused package

Greeting to all,I've a MYUS account which is linked to my country Post Office. . As I don't live in US , MYUS receives my items and I get notify that arrives in my Account. I have no chance to refuse any packages. After I get notified , I can only sh...

FedEx claims I have to pay Custom Duty even though I returned the item

Hi Everyone, I bought a necklace on eBay from Japan to be shipped to the USA. After receiving the necklace, I felt if was too small for my frame so I returned it. The seller accepted the return which I mailed back almost immediately. I then filed a d...

REASONS FOR RETURNS

So a seller posted an item for sale. The item was a laptop top cover and my model was listed as a fit for this item. Upon it's arrival it did not fit my laptop model. I initiated a return with the reason "it did not fit". So ebay made me pay for retu...

Sent a package to GSP with the wrong Reference

Hello guys,i've sent the package to GSP center and according to the tracking it shows that is delivered on 20 March with the wrong reference although this reference is for the same buyer and destination because the buyer bought from me before through...

Seller sent wrong (cheaper) item

Hi guys,I'm having a problem with a seller. I bought a camera tripod for $30 and I received a much smaller tripod worth $15 on ebay.Seller replied that I would have to return it back to China for a full refund. Shipping from Europe to China would be ...

Computer Crashed and Now Label Printer doesn't work

Very specific to my label maker (Brother QL-570)- but last week my laptop crashed and so I had a new hard drive installed. I called Brother and they walked me through to re-install the printer drivers. Now my labels are a disaster. The dimensions tha...

Resolved! Buyer claiming damage...help!

https://www.ebay.com/itm/153411140855?ViewItem=&item=153411140855 I recently sold a laptop on ebay used as/is for parts/repair. I took photos of it in all sides, etc.When I shipped, via USPS priority flat rate, I heavily encased the laptop in bubble ...

Ridiculous Shipping Delay

I ordered a few items from a company in India on this past Sunday. (Today is Friday). Their page says that most items ship within 2 days. It was immediately given a tracking number, but it wasn't shipped. I wrote to them after 2 days and they said it...

Seller lied on customs form (1/3 the buying price) - need to return

I'm in a bit of a bind at the moment.I purchased an expensive item from another country, it arrived damaged, and the seller told me to return it for a full refund.I noticed that the invoice within my package as well as the seller's customs form value...

Return Process Advice...Escalate or Time Out?

Longtime seller (another account) with almost zero return experience. I have a transaction where a buyer claims that an item is not working properly and has requested a return. I asked the buyer a couple of questions about the issues they are having ...

What happens if I don't give a refund by the due date?

I had an unhappy buyer claiming the vintage T-shirt they bought was not as described, said it was in horrible, disgusting condition among other nasty comments. All of the listings they purchased had in the description that the shirts were old, yellow...