Return not Defective

[makingcustomershappy]

I recently refunded a customer who said the item he received was defected, the customer filed a dispute without even giving me a chance to help them. I recevied the item back and the item works perfect, in fact, I've already sold the item again. Paypal is holding my money now, due to this dispute, I refunded the money and shipping charges.  This has left a bad taste for me with ebay, is there anything different I should have done on this matter. This is my first experience with a customer filing a dispute.

I did go in and set up notation for any other customer who may try and file a dispute.

[lintbrush*]

You can report the buyer or misusing the Money Back Guarantee and filing a false Not As Described.  If this is a pattern of the buyer, they may eventually lose MBG privileges (it takes a lot of reports).  They also can be kicked off the site.

The bad taste should not solely be with eBay but with the unscrupulous buyer moreso.  With any business, there is going to be loss/shrinkage.  You have to account for it.  While eBay almost always sides with the buyer, they let you know up front of their policies.   There are sharks in the pool.  How and where you want to dive in is up to you.

I don't know what you mean by you "set up a notation for any other customer"

[duchess-at-speakeasy]

I would have waited until the item came back, determined it worked just fine -- and called eBay immediately to get the reason changed to "buyer's remorse." Not sure I would have succeeded, but at least I might have saved the original shipping. Report for abuse of MBG and block. ~~C~~

[tweetystwades]

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@makingcustomershappywrote:

I recently refunded a customer who said the item he received was defected, the customer filed a dispute without even giving me a chance to help them. I recevied the item back and the item works perfect, in fact, I've already sold the item again. Paypal is holding my money now, due to this dispute, I refunded the money and shipping charges.  This has left a bad taste for me with ebay, is there anything different I should have done on this matter. This is my first experience with a customer filing a dispute.

I did go in and set up notation for any other customer who may try and file a dispute.

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I opened another thread on this earlier, I feel like this is the new free return shipping scam. 

I've had a few lately. I got one SNAD case opened before they even received the item, makes no sense. I got another today, she said the item had a bad smell. I don't smoke or have pets, and the item was new with tags. I think this is what people are doing to avoid paying return shipping. 

The only thing  I can do is report them and block them. I don't dare fight it for fear of losing and having defects on my account, and buyers are catching on to all of this.  

[makingcustomershappy]

I think I'll let this one go and be prepared, if it happens again. I've already received the item back and shipped it to another buyer. And your right about the bad taste, it was the buyer that made the choice, I had messaged the buyer at one point and they were very nice. But when I nicely told them I wished they had contacted me instead of filing a dispute, they told me they do with that every return because they've had so many problems with sellers. They didn't want the item for the same reason I sold the item, it was one of those cool things you order and then find out you weren't going to use it.  All they had to do was ask me and I would have refunded them and paid the shipping.

Ebay should require the customer to contact the buyer first, then, if there is a problem, file a dispute, that would seem more fair to the seller.

The notation I mentioned, I couldn't remember what it was called, it was for any dispute you might have, you could note the dispute for the buyer to see, and hopefully they would contact you and not file the dispute.

[carlmarxx]

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@makingcustomershappywrote:

I think I'll let this one go and be prepared, if it happens again. I've already received the item back and shipped it to another buyer. And your right about the bad taste, it was the buyer that made the choice, I had messaged the buyer at one point and they were very nice. But when I nicely told them I wished they had contacted me instead of filing a dispute, they told me they do with that every return because they've had so many problems with sellers. They didn't want the item for the same reason I sold the item, it was one of those cool things you order and then find out you weren't going to use it.  All they had to do was ask me and I would have refunded them and paid the shipping.

Ebay should require the customer to contact the buyer first, then, if there is a problem, file a dispute, that would seem more fair to the seller.

The notation I mentioned, I couldn't remember what it was called, it was for any dispute you might have, you could note the dispute for the buyer to see, and hopefully they would contact you and not file the dispute.

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OP   for  now don't sale anything over $50    until  get  over 300 feedback  , because  scam buyers will target newbie sellers  under  300  feedback  that sale  any thing high value  of  $100  0r more  .