Return Shipping Label (I'm the Buyer)

[carrichards-81]

Hi, I refunded Buyer for shipping but the return label is not showing up on the refund.  Please advise.  

[mtgraves7984]

It sounds like you're the seller. If you have a buyer who opened a Return claim, you had the option to approve it (which generates a return shipping label for the buyer) and refund when your item is returned to you - or - issue a refund without requiring a return. Did you accidently 'Refund' instead of approving the claim? 🤔

Edit to add: If I'm way off base, please expand...

[kensgiftshop]

Your post is a little confusing?

The title, you say you are the buyer.

In your post you say you refunded the buyer.

[ebooksdiva]

When you refund the buyer before sending a return label the return closes.

What you did was allow your buyer to keep the item and the money too.