eBay

markb6608 · ‎07-25-2019

I just experienced my worst fear on eBay and got screwed! Sold a "buy it now" baseball card for $550 and is worth at least $1K if not more. Anyway the buyer said he wanted refund because he claimed description wasn't accurate. I listed what flaws were and even communicated through email with buyer about condition and sent more pics. To my hesitation I started the refund process. When I received the card back, it was NOT my card I shipped to him! I have photo evidence to prove this! He switched cards on me and what he sent me is probably worth only a couple hundred bucks! I am totally **bleep** and want to know if eBay will do anything if I would appeal this issue. Lost all trust in eBay and especially scammers who will get away with **bleep** like this!

charity_scents · ‎07-26-2019

File the following:
Mail fraud report with the USPS online - keep the report number

IC3 with the Feds - keep the report number
Call the police in buyer's jurisdiction and say you need to file a report for insurance purposes - keep that report number - and it gets him on the cops radar - for which there may already be complaints out about him.
Use the report numbers in an appeal the decision and call Ebay to see if they will decide the case in your favor and grant a courtesy refund to you.

Also, watch the buyer's listings for the card that he swapped out.
Report buyer and add buyer to blocked list.
Good Luck

orangehound · ‎07-26-2019

@markb6608 wrote:
I just experienced my worst fear on eBay and got screwed! Sold a "buy it now" baseball card for $550 and is worth at least $1K if not more. Anyway the buyer said he wanted refund because he claimed description wasn't accurate. I listed what flaws were and even communicated through email with buyer about condition and sent more pics. To my hesitation I started the refund process. When I received the card back, it was NOT my card I shipped to him! I have photo evidence to prove this! He switched cards on me and what he sent me is probably worth only a couple hundred bucks! I am totally **bleep** and want to know if eBay will do anything if I would appeal this issue. Lost all trust in eBay and especially scammers who will get away with **bleep** like this!

I believe you ... your sale looks consistent with what we always see with theft:

New or inexperienced seller
Listing a very expensive item at a price that is much higher than recent sales (recent sales of non-PSA cards like yours go for 150-300)
Rather than attracting legitimate buyers at a market price, you attract only thieves who don't care about the price ... because they aren't paying.

You have a couple of options.

First, you can do what charity_scents suggested ... but at some point call eBay and get in touch with a customer service representative that handles fraud and theft. Sometimes using the phrase "trust and safety" might get you to a higher quality representative. Calmly explain the situation, and maybe ... just maybe ... eBay will notice a problem with the buyer, and then compensate you for the loss. The reporting that charity_scents mentioned is just some stuff that might get eBay to note that you are serious ... but, as I said above, this sale profile looks like a theft to me, and I'm sure it does to eBay as well.

If that doesn't work, your second option is to get on eBay's Facebook page and start posting about how you got scammed on eBay and eBay will not back you up - that is, eBay doesn't properly screen buyers, and won't give you any tools to screen buyers or reject shady buyers. eBay doesn't want to have the reputation as a den of thieves. The employees that monitor that page are competent CSRs, and have a lot of power to work with you.