Return Policy...

[abat21]

*ebay seller beware of recent unsupported >Return Policy<

*As a ebay SELLER, listing my (items) I have checked the box with a minimum of (14 days) return on a purchased item on the Listing page with ALL my listings.

*Resently ebay changed this minimum return policy time from (14 days) to (30 days) for Sellers to comply with this resent ebay policy.

*I did not understand this NEW requirement because (14 days) was on my listing page that I have been using untill this date: 22 December 2018. I made a phone contact as a seller to ebay to TALK to a reprsenative with this seller LISTING issue as minsioned. This ebay cotact person was most clear and helpful and respectful about this change that the emails (did not) have any clarity with this change from (14 days to 30days). Only an email: ebay(ebay@ebay.com)

Update your listigs now to ensure they comply with recent security, policy and listing requirements updates.

3 of your listings have an unsuppoprted return policy. Listings with unsupported return policy will not be automatically re-listed. Learn more about our new teturn policy guidance.

We've identified listings that need to be revised. 

My question: why not help SELLER time with straight forward first contact helpful changes spelled out by email ?

abat21

Seller

[mam98031]

It is so important to stay up to date on rule changes when we are sellers here.  When Ebay releases their Seller Updates, it is important to read through them and learn what is changing or being added.  They send emails on this stuff.  As you are finding out, it can be very upsetting when you didn't realize something changed.

As for the return policies, maybe this will help you make your decision on what is the correct one for you.

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping
5. 60 day returns w/ seller pays shipping.

On the last two options above, they are also known as Free Returns.  I your seller has either of those policies, the seller will pay your return shipping even on a buyer's remorse return.  And the seller can withhold the original shipping value if it was separately stated on the listing [not free shipping] from your refund.  Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in.

On option number 1.  No Returns.  The seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to they can accept your return and have you pay the return shipping.  If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping].

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Rreturn.  Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping].

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

https://pages.ebay.com/seller-center/seller-updates/2018-spring/simplified-returns.html#m17-1-tb1