11-23-2020 09:27 PM - edited 11-23-2020 09:28 PM
I recently purchased an Item and started a return before I even got the item as it was for another item I returned. I printed out the label and packing slip to return it. I received the Item and opened the package enough to put the packing slip inside (per return instructions). I then put on the return label and put it in the mail the same day. The seller then deducted $3.99 because I "Opened the package". I touched nothing, just added a piece of paper with return details, in case the USPS lost the info on the outside. Is this proper behavior of the seller? It seems punitive for following instructions.
11-23-2020 11:07 PM
File a dispute here then go back and click Escalate to PayPal immediately. When you're told to return the item @*hal9000* upload the tracking number you've already returned to immediately force the remainder of your refund.
After your case at eBay has closed, we're allowed to start a case at PayPal, or at the bank.
11-24-2020 07:34 AM
Why did you start a return before receiving the package? What type of return did you request before you even received the item?
11-24-2020 07:38 AM
@nh7235 wrote:File a dispute here then go back and click Escalate to PayPal immediately. When you're told to return the item @*hal9000* upload the tracking number you've already returned to immediately force the remainder of your refund.
After your case at eBay has closed, we're allowed to start a case at PayPal, or at the bank.
I'm not sure that the OP has much of a case to force any additional refund for a remorse return which it would have to be since the OP requested it before even receiving the item.
11-24-2020 07:39 AM
I recently purchased an Item and started a return before I even got the item as it was for another item I returned.
@*hal9000* ^^^ This makes no sense.
With that being said, some sellers can reduce your refund by up to 50% when a returned item is different (opened) than the item sent. Does that make the $3.99 look more reasonable?