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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Ebay and Paypal refund policy and Sellers protection - after 30 days of purchase

It came to my knowledge that Ebay and Paypal have very different return policies, Ebay is happy to accommodate returns within 30days, however PayPal can go up to 180days. So if your buyer decides to return goods within 6months of purchase, paypal wil...

REFUNDS

WHY DO SELLERS HAVE TO REFUND THE SHIPPING COSTS EVEN THOUGH THE ITEM SUCCESSFULLY REACHED THE LOCATION? IF YOU FILE AND INSURANCE CLAIM WITH THE POST OFFICE THEY ONLY REFUND THE PRICE OF THE ITEM NOT THE SHIPPING COST. JUST ANOTHER WAY TO SHOW HOW E...

USPS international package shipping not working

Tried to ship a small package to the Philippines by USPS first class international on ebay but nothing international seems to be working. Went to Post office and tried shipping from there and post office computers not working for international shippi...

International shipping

Last few items shipped international spent a week in Kentucky. eBay used to take a short time to process. Anyone else having delays at eBay processing in Kentucky?

Help with tracking... restricted item notification

I'm in Australia and just received a tracking notification that an item I purchased from the USA has been "restricted" at the global shipping center in Erlanger Kentucky... The notification merely says "undeliverable item, item restricted" so... what...

Shipping rates are not displaying right to customers

HelloI created a listing for an item that is 10oz- offering calculated rates based on customer's location (First class and priority mail)- offering customer's the discounted rates.- I have the combined shipments based on weight activated.NOW testing ...

Tracking not updated in more than a week

Hi,I ordered an item on the 12th that was suppose to arrive on the 21st. I understand delays and such so I’m perfectly happy waiting awhile for it, but what concerns me is the fact that the package tracking hasn’t updated since the 16th and I’m almos...

ebay never gave me my refund!

Ebay I am having a big problem with Ebay. First, I bought an iphone 8 plus for $378 but the seller sent me an iphone 8 in an iphone XR box so I returned it for my money back. The picture of the item was an iphone 8 plus. So, it turned out that the sh...

The USPS collapsed. ebay must suspend the "Tracking uploaded on time and validated" requirement.

The USPS collapsed.ebay must suspend the "Tracking uploaded on time and validated" requirement.I was on line at the Post Office to have my packages scanned and I was told by the Clerk and a Supervisor (I guess) that "prepaid" packages will not be sca...

Resolved! Buyer wants to return an item 62 days after buying it?

The item in question is a stick of RAM for the computer. The buyer only contacted me last night stating that the RAM doesn't work on any computers they tried it in. I find this strange that they only contacted me now about it and not when they first ...

Is everyone who sells larger items having problems with USPS delays.

I sell 5 square food grade buckets and ship them in a box that is 26x12x12 and it seems with shipping priority right now makes no difference. I also sell honey as I am a beekeeper and the smaller package of honey gets deleivered on time. Just wonderi...

Automatic returns

Hello, Hope everybody is well and staying healthy out there. When we get returns back, we sell some clothing items and of course there are going to be returns. Is there a way to look and see who paid for the return? I am asking, because sometimes the...

Custom label (SKU) Field not an option within printing shipping label

Hoping this has been reported and a fix is on its way. Since that the update has been made to the Print your label function of the site they have removed the ability to print the Custom label (SKU) on the shipping label. I have used this field for pi...

Resolved! Lowering shipping costs - is it a good idea to uncheck the package measurements

Hi there! I have been seller on here for not too long and every time I am selling a "heavier" item the recommended shipping is always too high for what my item is, such as this jacket I am trying to sell. I am choosing to ship through USPS which gave...

Resolved! Partial refund question?

"My post and comments are my own and not those of my employer" I am wondering if anyone has had some experience with the partial refund as a TRS. We had a customer open a return (we automatically accept them all). We are TRS, offer free returns, etc....