Return Damaged Item

[ace2733]

Hoping this is the right place...

I  shipped an item and during transit it broke, refunded the buyer immediately however am now being charged a second shipping amount as it appears the buyer send me back the item which I  requested him not to. 

I'm out double what I  paid for shipping. Am I  crazy to think that's **bleep**? I  never once said I  wanted back the item, refunded the buyer and now this.

[mkaczorsee]

Did you accept return and purchase shipping label?

or did you simply refund?

can you sell the damaged item at a reduced price or fix it?

[ace2733]

I  simply refunded, did not accept a return or purchase a label.

On 11/28 I  refunded $33 and $4 fee credit sent $29 back to the buyer. Then today I  see another deduction for the same item for $26 which was never approved and I  have no clue what it's for if $29 already went back to the buyer. 

[kensgiftshop]

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@ace2733 wrote:

I  simply refunded, did not accept a return or purchase a label.

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Since you didn't accept the return, Ebay accepted it for you.

You should have accepted the return, and selected refund without return.

[ace2733]

In my advance rules I  have it set to not accept the return and to keep.

[nh7235]

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@kensgiftshop wrote:

You should have accepted the return, and selected refund without return.

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Have you done this before selecting both options 1 and 2:

or just making it up as you go along?

[ace2733]

All I  have done in my advanced rules was set the return preferences there. In this instance the buyer did not "request" a return he simply messaged me saying the item was broken. I  then went in and refunded the money based on damaged while shipping.

I  did not have that screen/prompt appear.