Shipping

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Buyer requests return, but says they never received item..

I've been a seller on ebay, off and on, for 20 years. I've had occasional returns, no biggie, but this one has me scratching my head. Item was sold on Oct 3, and it was shipped on Oct 3. Customer contacts me today asking what is taking so long. I loo...

Need 2 separate labels for packages paid together

My customer paid for 2 items together but they need to be shipped separately. How do I print the 2nd label?

Sellers mailing fragile parts in unprotected letter envelopes

Would love to know how some sellers on here that deal with watch parts feel it's necessary to get iratn with me because I politely told him that he needs to stop sending fragile watch balance staffs in in their shipping envelope inside a regular lett...

USPS announces commercial rate price increase Heightened Demand...

It looks like it affects commercial rateshttps://www.marketwatch.com/story/us-postal-service-to-raise-prices-on-commercial-packages-starting-oct-18-2020-08-14?mod=silvia-ascarelli temporary price increase on all commercial domestic competitive packag...

bleep _ bleep _ bleep Shipping rates increased???????? POOR BUYERS

1st class USPS shipping extra $.25 to ship the same package Monday vs. shipping it today??????8 oz. package today $3.23 - Monday $3.48Talk about getting screwed

Cannot Add Extra Insurance or Signature Tracking Combined Orders Fed Ex

Just started to switch all my shipping to Fed Ex Express 2-day and I cannot add signature tracking or extra insurance to a combined order. This has GOT TO BE FIXED IMMEDIATELY. It’s bad enough I have to pay way more for Fed Exservice with USPS meltdo...

Refund

Can you recieve an item after refund if seller has it shipped with no tracking Number ?????

Resolved! Item arrived after case was closed and money refunded

Hello, I had sold an item and it was shipped USPS. Several weeks had pasted and it had not arrived. Naturally, the buyer opened a case and I refunded the buyer (closing the case). A few days later the item arrived. I contacted the buyer and they are ...

Signature confirmation for Return shipping

I need to return an expensive item (near $2000) to Seller using eBay Return Case. The reason - the seller sent me a used item instead of brand new. As I know, the signature confirmation is must for expensive items (>$750).I never had such a situation...

Resolved! Undeliverable due to insufficient address

Good morning.I sold a handbag and shipped it to the customer. I always follow tracking on my sold items and saw that the package was on its way back to me due to insufficient address. I googled the address. It's an apartment building. I Googled the b...

Fraud from sellers using USPS, UPS,FedEx & other online shopping departments

This has become a major issue on eBay. Sellers are using AirPod pictures and creating accounts. Even hair products that aren't blonde [its red] lol anywho , sellers create an account. Theres no verification needed for eBay as they create a random Pay...

Ebay charged me twice for a refund

Hi, I sold an item. Buyer lied to ebay that he didnt receive the right item. Then ebay closed the case on buyer fabor. Then paypal refund buyer and also ebay took same amount from my debit card. I contacted Paypal, they dont even want to talk about a...

ShipCover Claim

I have an item I am trying to file a claim on that was damaged during shipping. Item sold and was paid for on 10/12/20 - so it has been the required 7 days wait period. When I go to Shipping Labels page and then under More Actions to get the claim fo...

Item still not in transit after a month—should I take action?

I’m a seller, and I sent out my item about a month ago. The estimated delivery date is Oct 5, but it has not been delivered yet. I checked the tracking info and noticed that the item is still not even in transit yet... Even after a month? Should I be...

Free Shipping vs Charging for Shipping Question

Question for other sellers. If you listed an item for $8.95 with $4.00 shipping or you list if for $12.95 with free shipping have you seen better sales one way or the other or no change? Just curious to buyer mindset obviously they are paying the sam...