Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! If an item that I shipped in missing in transit, who handles the refund?

Hello, I have had some recently shipped items "missing" and USPS tracking shows they are sitting "in transit". Am I responsible for issuing the refund to the buyer or does eBay assist? I did an online chat with eBay and they said "don't worry, you're...

I Shipping Rate Increases as of 10/1820 ~ EBAY assessing buyers 10% sales tax on items & shipping.

I am sure that others sellers were surprised over .25 rate increase on first class packages which took affect on 10/18/20. I did some checking and neither USPS or Pitney Bowers has increased their rates. Spoke to Ebay via telephone and they have no a...

Please Help- appeal

Hello- I'm looking for answers since I can't find a way to contact ebay on behalf of my grandparents. They placed an order for a $75 item on November 12. It was stated delivered on November 16, but they never received it. We contacted the seller ampl...

Seller does not accept returns

Hi, I'm about to buy a pair of shoes I like but the seller does not accept returns.I've asked whether he is willing to make an exception because I'm not sure if the size will fit me. He replied that is willing to make an exception hence accepting the...

USPS Parcel Select No Longer Available?

I select Parcel select ground service when listing the item then its not available? I know they do that when Priority Mail is comparable in price but it is not in this case, its more expensive. Label shipper is giving me the option to ship it UPS gro...

Where can I find out how much I was charged for return shipping?

I had a few returns recently and I wanted to check to see how much I am being charged for the return shipping. I checked my current eBay invoice and couldn't find anything. I checked my PayPal activity and couldn't find it there either (PayPal makes ...

Refund request after shipment confirmed

I have a buyer who received an item in November 14 and they claimed today, December 3rd, they received the wrong item and my PayPal is now negative. I have insurance on the item and signature confirmation on the item at the location it was shipped to...

Ebay does not recognize I printed label

I printed a UPS shipping label this morning out of ebay, but Ebay is not showing that the label was created. No tracking number is visible. I have to insert it myself. The order is still in my print label list. Another day another ebay glitch.

Shipping

I sold something on EBay for $22 with shipping cost of $6.00. I did not specify that I wouldn’t sell out of the US. Am I obligated to send it to France for the stated shipping cost of $6 since I didn’t say that I wouldn’t sell out of the country.

separating a combined invoice

Good Afternoon!I have a buyer who purchased two items that need to be invoiced separately because they need to be shipped separately. If I only check one of the two boxes to send the invoice will it save the other item for another invoice? Does anybo...

Customer never received item shipped through eBay delivery services - Best way to handle refund?

Hello, I recently shipped an international order using eBay delivery services, but not the global shipping program. Customer has still not received after approx 30 days. The tracking number shows still in transit but last update was Nov 3. Plan on re...

Guam buyer with 0 feedback

I have just had an item sell with US shipping only and a buyer in Guam bought the item. I have no problem with shipping to Guam but I am concerned because it is a buyer with 0 feedback and this makes it seem suspicious. The item was slightly overpric...

Ebay is generating used UPS label for new orders!!!!!!!

it **bleep** me off, buyer start contacting me that the tracking number is incorrect, when i see on UPS website tracking it shows item has been delivered in Sept and showing me different address, i just ship the item yesterday, all this issue is goin...

just got item delivered notufication email nothing is outside freaking out!

I ordered a circuit board sometime saturday and with tracking number and everything. This is something I really needed for a project and I just now got a notification that its delivered I got the notification by emailCould it be that it is just runni...