Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Do I as buyer have to pay to return SNAD that was also damaged

Bought a shaving strop advertised as 19” that came with a bonus straight shaving razor. usable part of strop is 12”. Cheap razor arrived with cracked plastic handle. sent note to seller immediately with 2 pics. No answer after 3 days. Left negative...

GSP:s strange "import charge" within EU countries

I recently in good time before new year (brexit), bought an item from Ebay.uk shipped with GSP. Since october I've purchased four other items from Ebay.uk shipped with GSP shipping without any problems and had no problems with the shipping cost using...

False return accepted

my account page shows I accepted a return when I didn't and am disputing the return request. What do I do now? I reported the buyer as I believe he is trying to replace some of the baseball cards with less quality cards. His request was not as descri...

Resending 2nd invoice

Hi, I had to give a customer a refund because a shipment we thought had been lost by the USPS. About 1 week later he got the shipment, how do I send a 2nd invoice for and order I refunded? Thanks, Darin

USPS resends international parcels back to me

I never had any issues shipping outside the country except recently. Last month, a buyer from Brazil bought one of the Thomas electric trains I had and shipped it out. I didn't received any update until a few days ago when the parcel was sent back to...

Shipping costs

Seller added costs for priority shipping in listing. When sending item seller used FedEx ground. I was happy with product upon arrival but feel that seller should have adjusted for the slower shipping rate. The item was late arriving but attributed t...

Request to cancel gone wrong?

So I messed up the address on my purchase I msged the seller to let him know asking if he could cancel the order so I can fix my address it but he hasn’t responded to my request for cancel or my messages it has been 4 days is there any recommendation...

usps site, can't connect, anyone else with a problem

I've been trying all day to file a missing package for something mailed on Dec. 9th. I filled the entire form but the submit button didn't work. I tried to start over but now nothing on the site worksI keep getting this message--no matter what I clic...

can I use eBay international standard shipping with Managed Payments?

Can I use eBay international standard shipping with Managed Payments?I remember reading early on when I was moved to MP that I would have to use the Global Shipping Program. Has this changed?

item not received, stuck at PO

I have items sent by a seller I have used before and a valid tracking number. Items were sent 30 days ago. The USPS tracking shows the item stuck at a USPS facility for over three weeks with no more info. I know this is the holiday season and don't m...

Seller ships item on expected delivery date

Hello community, I am newer to selling on eBay but I have been buying for years. Lol anyway I have a question for everyone. Here's my scenario: I purchased an item on 12/20, I knew it wouldn't be here for Christmas thats ok it was expected on 12/28. ...

delivery

how do we know when our products were delivered?do the sellers notify us ?

If USPS deems a parcel irretrievably "lost" -

do they refund the postage as well as the item cost?

Buyer requests return, admits in Return Request the item was working and then stopped working later

Hello, I filed a Buyer Report for misusing the return process/policy after the buyer initiated a return for a $200 radar detector that in their own words in the eBay Return Request messages said, "The radar worked up until today. Worked with the hard...

Tracking Information wrong?

I ordered an item on 01/04/21 . The listing's location on the Ebay page says it is from Virginia and I'm from California. I get a tracking number on 01/07 , 12:47 AM. To my surprise, the UPS tracking information says it was delivered to my door on 1/...