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Resolution Delay?

I bought an item advertised as "open box."  When I received the headphones they were well used, were yellowed from cigarette smoke, smelled, and the black ear covers were falling apart.  I started the process of returning them and now the seller claims I sent him back something else but I don't have any information.  Its been 1 week which ebay said it would take 2 days to resolve.  I even took pictures before I sent the item back because I didn't trust this guy.  He sent me a nasty message saying he didn't mean to accept the return and it didn't even look like I opened the box but he lied to ebay saying I sent something else back?  I don't see a way to contact ebay regarding the status or what exactly he says I sent back?

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Resolution Delay?

The seller has 2 days to refund you. As long as 'something' shows it's been delivered, via tracking, seller refunds you or Ebay will automatically do it. Pictures by you or seller are not ever looked at or used to convey anything. 

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