Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

No delivery time estimation. When I must file that I did not receive the item?

I ordered multiple items and two of them have no Estimated delivery time. If I have understood correctly, I have 30 days from the last estimated delivery date to file "I didn't receive the item" -request. Now, when I do not have the estimated deliver...

Returns

Why can't I say bad things about ebay?

Resolved! Return Issue

Hello, I recently got a message from a buyer claiming that her daughter didn't want the pair of headphones she purchased anymore and wanted a refund. I decided to accept the refund and allow them to return the item to me. This is my first return and ...

Free 3 day shipping

I have noticed that some sellers have "Free 3 day shipping" added to their listings. How do I add this option to my listings? I cannot seem to find this option in the Shipping Policy when creating a listing

Resolved! Product paid for, product shipped and now seller says it's out of stock.

Hi, i recently purchased an item for work purposes. So long story short, it shipped, hasn't updated and now the seller sent me an email about it. Here's what it says: Hello friend,I am writing here with all my sincereness to say sorry to you .and ple...

How to quote and International Shipping cost

This seems like a dumb question, but how do I calculate what it would costs to ship one of my items to an international buyer? I only sell sporadically, and I don't think I've sold anything to a non-US buyer in about 10 years. I can't recall the proc...

Ebay sided with seller and issued full refund after buyer retruned item

Hello, I sold a very expensive item, but it arrived with a little crack so the buyer wished to return it for a refund. I paid shipping back and it arrived, however it was missing some hardware pieces. I asked Ebay if there is anything I can do about ...

Trading Card Shipping envelopes.

I'm getting trading cards ready to list. I need more info on the upcoming change for shipping low cost cards. When do we startHow do we package to comply with regscostanything else that gets me started faster. Thank YouKen

Question / PROBLEM with labels for RE: eBay Standard Envelope for Trading Cards up to $20

Hi, I've been selling sports tradings cards for awhile, and just started using "eBay Standard Envelope for Trading Cards up to $20" Depending upon the # of cards / their thickness, I've been selecting either 3 ozs (91 cent cost to buyers), 2 ozs (71 ...

Not receiving ordered items

Why is it when one orders a item & the tracking information is provided but doesn't receive the item that the case is closed? Even when the tracking information says it was delivered? Still item not received....

Resolved! Shipping Macau-Macao

Hello, I'm new to the selling gig and initially don't want to deal with the hassle of selling out of the US. I was very careful to set my preferences and my listing to only ship in the US and to block bids from elsewhere. This morning though, I got a...

Impossible to get in touch with an eBay support agent who can understand what's being written?

I've been attempting to contact eBay's support regarding a bug in the website that's preventing me from messaging the seller via the ReturnDetails-section. As courteous and quick to respond as the support agents are, they don't really seem to be able...

seller sent me a return label that has their address as both origin and destiantion

Set up a return for an item that was not as described seller sent me a return label that has their address, as said in thread title that is both origin and destination so... what do I do? how was this even possible?

Resolved! Buyer Returns Unit & Seller Never Gets It

Buyer returned a product to the Seller, claiming it did not work right. Seller agrees to the return and will refund his money when he receives the product back. Seller does not ever receive the product. Buyer has the Federal Express tracking receipt....

Full Refund Not Received as Owed

I don't know if anyone has any advice here... I am the buyer. Item arrived at the end of January damaged and also not as described. Seller described the product as brand new when it was clearly used, and broken. Fought with with seller over the retur...