Request for cancel order after buyer change his chipping address

[primorsko2009]

Buyer change his shipping address after purchase and pay for it.I send message him and told him to request for cancel order. Buyer did not respond me.What should do?

[12345jamesstamps]

Item has to be shipped on payment address of item purchased.

As a seller I would not cancel it.

Your sold items are not cheap...so I would not ship it to a different address.

You can use problem with address for a cancel but with artificial intelligence now in play it may or may not work out.

I did a refund as an item not as described and got a 'out of stock' from eBay....and got a 'ding'.

Talk to the buyer and ask in a business like mood as to what seller and buyer can do to make it a happy experience.

[buyselljack2016]

@primorsko2009 

Some scammers, not the actual buyer, will attempt to get an item shipped to them at another address.

Some scammers, the actual buyer, will attempt to get an item shipped to them at another address.

1st thing is to be sure that the "address change" request was from the actual buyer.

[stainlessenginecovers]

Since buyer is not following the correct system, just cancel and refund using 'problem with address' because 1.) nobody is going to look at it anyway

2.) the message to 'change' the address is a perfectly good reason to use the 'problem with address'. 

Buyer will figure it out...eventually, but do NOT ship it to the knowingly wrong address and do NOT 'edit' the address....so you really have no choice (lastly, do NOT wait for the buyer to message you to cancel). 

[wastingtime101]

Check to see if the request came from your buyer or a different ID @primorsko2009 . The ID needs to match exact to know if it came from your buyer or from someone else pretending to be your buyer.

If the request was from a different ID, use the option to report the message and block the buyer.

If the request was from your buyer, tell them you're required to ship to the address on the order and if that address is no longer valid then you can cancel the order for them. The buyer can always place a new order, entering their correct address before they pay.

[casprrr]

You have to cancel the order, using "error with shipping address" as the reason, eBay will not allow you ship to an address other than the one provided by the buyer.  You can then relist the item and the buyer can repurchase it with the corrected shipping address; I would let them know this so they are aware of what's going on.  I had the same thing happen earlier this year, and this is what the eBay rep told me that I needed to do.

[a_c_green]

---

@wastingtime101 wrote:

Check to see if the request came from your buyer or a different ID @primorsko2009 . The ID needs to match exact to know if it came from your buyer or from someone else pretending to be your buyer.

---

Yes, this is what you do first: see if the ID of the person sending you the address change request is actually the same as your buyer.

If the request did not come from your buyer's ID, ignore it and ship to the address you received with your buyer's payment.

If the request did come from your buyer's ID, then reply to say that you can only ship to the address received with their payment. You will need to cancel and have them repurchase with the desired address.

---

@wastingtime101 wrote:

If the request was from a different ID, use the option to report the message and block the buyer.

I assume you mean to block that different ID, not the buyer, right? If the change request came from a different ID, the real buyer most likely has nothing to do with it.