After several claims due to damaged items shipped over the years, claims were always approved but wondering why UPS doesn’t pay the cost to ship. For example, claim for value of item based on eBay sale price for example, $40. Cost to ship $35. I refund buyer full amount due to the fact that it wasn’t their fault and should get a full refund. I submit a claim, I get $40 from UPS ( value of item) but am left loosing $35 for shipping? How is that fair? Why when they destroyed package ( buyer sent pics and all) do they not reimburse you? You pay for service and they fail to provide that service shouldn’t they refund you the cost of shipping’s? Unless I’m doing something wrong? I can only claim value of item or do I add in the cost of the shipping too? Maybe I’m not filing correctly? Any help would be appreciated. Thanks!
