Refund Shipping Costs

[shyleenshawn]

I have a customer who purchased two separate items and paid shipping for both. I am trying to send them a partial refund for shipping and when I go under the item and click "send refund" it appears as if I am refunding them for the entire item. I've read other posts and they mention it says shipping adjustment or there is a shipping refund button, but I am not seeing it. Am I missing something?

[buyselljack2016]

@shyleenshawn You should be able to select an amount to refund.

[shyleenshawn]

I was worried that the system would treat it as if I was refunding the item and then erase it from my sales. Will it keep the item in my orders? I should've mentioned that.

[buyselljack2016 · Accepted solution]

@shyleenshawn 

Select an amount to refund.

click next

choose a reason.

review, verify, submit

transaction will remain in your sales

 

 

[shyleenshawn]

Thank you so much.

[stainlessenginecovers]

When you went to the item and clicked 'send refund'; why are you saying it 'appears it would do a full refund' when there is nothing that would look like that?