Recived order that should contain 4big items but sent only 2, tracking show delivered what to do???

[cgitv]

Hi All Ebayers

I got recently a order delivered, but problem is that seller should have sent 4 items but inside packing with sendingnumber was only 2 items. That also was damaged. Seller claim he sent 2 cartoons but only 1 trackingnumber is issued on tracking info.  And in packing recived it was not space for 4 items either. But on open case "return sending" as only option with a tracking stating delivered is a problem when it say delivered. Case atomaticly closes... Ebay is not reading messages that seller has stated, that it was sent 2 parcals, and only issued 1 tracking number. That itselves confirms that seller only sent half order. And he will refund when items is returned?? How can i return item not recived (and or sent)... send a empty carton??? Seller will probably not refund and state that whole order is not recived, what to do?? Is this a known scamming metod from sellers??

[wastingtime101]

I answered that in message 7 above.

https://community.ebay.com/t5/Shipping/Recived-order-that-should-contain-4big-items-but-sent-only-2/...

[jaja_2942 · Accepted solution]

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@cgitv wrote:

I got recently a order delivered, but problem is that seller should have sent 4 items but inside packing with sendingnumber was only 2 items.

seller is from china , i have asked about 2 tracking and return case is opened with missing parts request. FYI

prepaid label poped up right away, and say print out. But before i got aknowlegde from either eBay or seller that i am getting full refund i wil not send. 

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When you start a return request e.g. for missing parts or pieces @cgitv the amount you are to be refunded is aleady shown, like this:

What does yours show -- is it the correct amount, the full refund for all 4 items?

[cgitv]

it show full ammount fyi, but problem is that it is from ebay it is provided return label. And seller cant refund when case is open? If system is built like that it is crazy, due to both environmental and freight costly manner. Ebey themselves say as a solution that seller should refund via our paypal id, and after funds is sent then close case. But seller will not do that either. They only state that ebay has taken over and they can not do anything.

Then we must send empty box or??? to get refund. Strange policy would i say then.

(please read above, tracking is marked as delivered but without complete order)

But as long seller has agreed to refund, but ebay system will not let seller du this (no refund button) . Is a completely odd system regarding ebay money back gurantee. Ebay only repetedly in customerhelp advice us to send Return we do not have?? Is this only understandable in "planet" ebay?

[cgitv]

well they say that they can not even refund 100% fyi. they say : we can not do anything, becouse ebay has taken over.