Received multiple late shipment defects, does ebay not take into account the Thanksgiving holiday?

[two2rt]

Sold several items at 10pm on Wednesday 11/22 and since Thursday was the Thanksgiving holiday that would mean that I had up until midnight on Friday 11/24 to get these packages into the Postal system with my 1-day handling requirement.

These packages were listed with 1st class package shipping. I'm on the west coast and all the buyers were on the east coast.

So according to ebay I had until midnight Friday 11/24 to get these packages into the Postal system and now ebay gives me multiple defects because they were not delivered by Wednesday 11/29

I was under the impression that weekends were not counted and if I'm correct how could ebay expect first class parcels to go across the Country and be delivered in 3 days?

Should I try and contest these late delivery defects or was my assumption wrong and ebay does count Saturday & Sunday in their delivery timeframe.

Thank you.

[partial*eclipse]

Saturday and Sunday don't count as business days.

Delivery date doesn't matter if your packages got a scan within your handling time.

[two2rt]

Packages did not receive an acceptance scan during my handling time, since I'm no longer a TRS that part doesn't concern me too much.

I'm concerned with the late delivery defects which will stay with me until November 2018.

[fern*wood]

The way to avoid having a problem with late deliveries is to get the acceptance scan within your handling timeframe---in your case that would have been Friday, the day after Thanksgiving.

[forgood2go]

It is my understanding that Saturday is counted towards the estimated delivery date. I know that you don't have to ship on Saturday, but I have been told that it is factored in for on time shipping. I have several issues along these lines and I will get them resolved...I will update with any pertinent verified information. 

[berserkerplanet]

(You have 2 threads going on this same topic now,)

I don't see where the questions about estimated delivery date being Wednesday or eBay ignoring the holiday are coming from.

If the pkgs had been scanned and in the system by Fri midnight, they would have been on the move late Fri night, on Sat and Sunday, and USPS estimate would have easily been by Wed - I see many of the First Class pkgs I send delivered across the country in 2 days (picked up Mon delivered Wed). Picked up Fri and delivered Wed is 5 transit days.

Don't conflate eBay's business days (used for determining when you must ship based on your handling time) with USPS transit days. USPS transit estimates start counting when your handling time is up.

As far as eBay observing the holiday: they did. With the one day handling time and Thurs a holiday, pkgs had to ship by end of Fri. (they don't count the whole weekend including Fri as the holiday because it isn't in shipping terms - USPS was back to work on Friday.)

[couldabeenworse]

Mail moves through the USPS system on Saturday and Sunday, so of course they are included in the estimated delivery time. Many post offices are closed Saturday and Sunday, so they are not included when it comes to the Acceptance Scan.

Had you actually dropped your parcels at your post office during Friday business hours, you would have received the protection of the acceptance scan AND most likely your packages would have been delivered on time.  If you dumped 'em in a mailbox at 11:59 friday that wasn't going to be emptied until monday, it's no surprise they arrived late.

The whole point of On Time Shipping is to get consumers their packages when expected, which you failed to do. 

[jason_incognito]

So obviously you didn't get them into the postal stream on Friday?

[green-night]

Packages did not receive an acceptance scan during my handling time, since I'm no longer a TRS that part doesn't concern me too much.

I'm concerned with the late delivery defects which will stay with me until November 2018.

Since you don't care about getting an acceptance scan within your handling time which is its own metric in seller performance ('tracking uploaded on time & validated'),  then why do you care about the 'late shipment rate' metric?   Both are metrics for determining TRS status which you don't seem to care about anyways.  

[partial*eclipse]

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@two2rt wrote:
Packages did not receive an acceptance scan during my handling time, since I'm no longer a TRS that part doesn't concern me too much.

I'm concerned with the late delivery defects which will stay with me until November 2018.

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There is no "late delivery defect." There is an evaluation measure that can be met by EITHER (1) a delivery scan within the estimated delivery date or (2) a scan within your stated handling time.  

This is abbout the 'On time" evaluation, not the TRS criteria.  The TRS criteria is a separate score that is based on when you upload your tracking.

[two2rt]

Yes I understand that mail "moves" over the weekend, I'm trying to understand how ebay calculates their delivery date which I missed.

Does ebay not restrict a sellers account if they have too many late deleveries?

I'm not concerned with TRS status as I gave that up when ebay reduced the discount from 20% to 10%. Only concerned with ebay restricting my selling.

[green-night]

I'm trying to understand how ebay calculates their delivery date which I missed.

You still would have received a performance strike even if you made the delivery date.    The acceptance scan is everything. 

[partial*eclipse]

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@green-night wrote:

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 ... You still would have received a performance strike even if you made the delivery date.    The acceptance scan is everything. 

That isn't true at all.  You get credit for 'On time shipping" if you get either (1) a scan within your handling time OR (2) a delivery scan within the estimated delivery date.

According to eBay : 

"Shipments are considered late when either:

• Tracking shows the item was delivered after the estimated delivery date and there's no acceptance scan within your handling time
• The buyer confirms the item was delivered after the estimated delivery date and there's no tracking that shows it was on time"

[green-night]

That isn't true at all.  You get credit for 'On time shipping" if you get either (1) a scan within your handling time OR (2) a delivery scan within the estimated delivery date.

Yes it is true.  eBay keeps a second metric for "tracking uploaded and validated" as a separate category on a sellers dashboard.   Items that don't get carrier scans show up as "problems" so to speak on your dashboard regardless if they arrive in time or not. 

My point was that if OP doesn't care to be a TRS, none of this stuff matters anyways. 

[partial*eclipse]

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@green-night wrote:

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 .... eBay keeps a second metric for "tracking uploaded and validated" as a separate category on a sellers dashboard.  .... 

But the validation scan for that shipping assessment can be any scan, even the delivery scan.  That's the old original TRS requirement. The scan is required only to show that the tracking number isn't fake.   The TRS stuff doesn't matter, but the "On time shipping' does.