Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

The unlatched bicycle speedometer

Hello, I did not receive the goods I ordered, which I had to receive before December 5th. I did not reply to the laundries at all. I just told everyone later, but nobody wants to explain how I will continue to work, I'm getting the news to wait. How ...

How did they get my address wrong?

Has this ever happened to anyone and just how? I bought nine shopkins sets from toysrus on here (they have their own account here and their own ebay store here) and I saw they had been delivered so I checked the front door and the back door and nothi...

Seller used lower shipping method than described

I purchased a New 3DS XL charging dock cradle. Seller had Fedex Ground and Fedex Home Delivery listed in the ad. They sent the package via Fedex SmartPost. I was not charged for shipping. My issue is that I would not have bought from that seller if t...

Fedex Overcharge not Credited - What to Do?

Back in June, I was charged on my invoice about $118 over what the estimated shipping cost was stated. I contacted ebay, they escalated it to the Fedex department and said that if I didn't get a credit on the next one or two invoices, that it was not...

Resolved! Issuing a refund for in-transit item: instructions to buyer?

The item in question was shipped on time, but has been delayed by USPS. I'm ok issuing a refund, but it would be nice to have my item back. Do I ask the buyer to refuse delivery? Paying for return shipping would put me in the red.

I do not receive the article

I bought an item on December 03 I paid immediately through Paypal, the seller has not yet sent the article, I have written in 4 oprtunidades and he has never answered me, what should I do to recover my money, I cancel the Order or I say that I have n...

Need help returning a fake item

I bought a Gucci bag from a seller based in Brooklyn and received a fake version of the bag that did not match item photos and was shipped from Hong Kong. I requested a return on the basis that the item is a fake and the seller accepted. I was later ...

Sometimes I hate living in Hawaii.

Yesterday I made a $42 purchase. Today I get a refund and this message: "The reason that we are contacting you is because we are having trouble in processing your order. We are really sorry about this issue and the only way we can solve this issue is...

Shipping Free and Calculated

Is there a way to have Free First class shipping ,but charge for Express mail in the same listing?

Resolved! Buyer requests partial refund due to packaging damage

I sold a sealed Magic the Gathering deck for $88.00 on the weekend of 12/2. I shipped it on the following Monday 12/4. The item was packed well as I always do when shipping eBay auctions. The buyer recived the item on 12/8. Today, 12/13, the buyer me...

Resolved! lost item delivered after appealing case result

Hello, to keep story short, on 25. November I bought an item from UK that was shipped by the Global Shipping Programm to the Netherlands. The item kind of got lost - the tracking showed delivered (6. December), but the item was not at my place, nor a...

Resolved! Buyers account is International, but wants to ship within USA

Hello everyone, hope you are having an awesome day. A potential buyer is interested in an item, however their eBay account or paypal account is located outside the USA, and because my listings are opted out of International shipping and GSP, it appea...

Buyer wants to know where item is.

a buyer just wrote me asking where an item is that tracking shows was delivered on nov. 2.Should I even respond? I guess I can worry about a credit charge back?Thoughts? Thanks in advance.

refund

A seller X is harassing and threatening me with an operation done 6 months ago. The snares were not in the conditions stated in the description of the publication so I opened a case and they were returned to an address that apparently was wrong. I re...

Resolved! FedEx Shipping Questions

I recently bought a item which i thought it was going to be shipped in USPS Priority mail (which is what i use to ship, and what i like) but apperently it was shipped with something called FedEx Smartpost. The estimated delivery is This wensday to th...