Received broken

[rvmusic]

ORDER TOTAL

US $233.26

Order CASTLECREEK Log End Table delivered with broken top request refund

broken top to stand purchased

[comics-scifi-collectibles]

@rvmusic   You have 30 days from date of delivery to file an item not as described refund request

File the request here: https://resolutioncenter.ebay.com/

4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your paypal account to pay return shipping if they are in another country then ask ebay to step in and help:    https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

2 business days after tracking shows delivery back to the seller the eBay system will automatically refund you if the seller has not already done so.

If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to China or other countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.

[mtgraves7984]

The buyer's MBG has your back. Good luck.

[penguins_dont_fly]

@rvmusic 

Go to your Purchase History

Select "Return this Item" from the dropdown menu (if there is no big blue button).

Select "Arrived Damaged"

The seller will have 3 days to accept the return, or refund you in full (their choice).

When they accept the return, you will be issued a pre-paid return label.

*** On International returns, eBay cannot automatically issue a return label. The seller is obligated to manually send a label or send funds for a label (upfront, not after). ***

If they do not, then you can ask ebay to step in on the 4th day after opening the return.

You will have 5 days to get the item into the mail. Make sure to get an acceptance scan.

When the return is Delivered back to the seller, they will have 2 days to refund you.

If they do not, you can ask eBay to step in to force the refund.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[7606dennis]

Frankly, requesting a refund here on a member to member discussion board isn't likely to get you a refund.  I suggest that file a return request using the appropriate NAD reason through the MBG.