Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

First Class duplicate costs woes...can you help?

Is there a way to make the system automatically calculate FC postage into Priority when it goes over the weight threshold? Or automatically combine FC items and Priority items together so buyers don't get duplicate charges? Thanks!

Partial credit for a return

I recently purchased 3 chain saw blades from a vendor on Ebay Order number: 12-05055-77490 When they arrived, they were not packaged and just placed in a plastic mailing envelope where they certainly would move around with shipping. Upon opening the ...

Return Case - Its showing me an error when I want to add tracking number.

Hi! I have one problem. I have opened a case and seller escalated it to ebay. Ebay told me to return the item back to seller what I did too. This is my first return so I am a bit worried. I did not recieved any shipping label just adress where to shi...

Printing Mailing Labels

I cannot get this app to print labels. This is so frustrating. So now the customer is paying for shipping and so am I ! Come on eBay! Get this fixed.

Buyer wants me to ship using DHL

Hi all,I need some advice on something I think may be a scam. I had a buyer purchase a high-end luxury item from me. Looks like this buyer lives in Ho Chi Minh City, China. They have asked me to ship by DHL, stating that $20 shipping is a lot. The me...

Shipping Error Message at Check-Out

Is anyone else still having problems with customers not being able to purchase items because of an error message stating that "this seller does not ship to your address"? I have been in conversations with ebay since February (this is now August) and,...

What are my options?

I sold a book on eBay about six weeks ago. The buyer paid promptly and I mailed the book on July 25 via Media Mail. The tracking shows normal activity up to August 3, when it says "In Transit. Arriving Late." That's the last entry. I checked with my ...

Postage and Post Office

I am getting really sick of paying for service from the post office and all packages being very late! you pay for priority mail which is 2 to 3 days and end up not getting the package after it was mailed for many days after. it is ridiculous! they ch...

How long does it take for FedEx charges (after using ebay FedEx labels) to show up on my bill?

I shipped a few things using ebay labels for FedEx Ground around 18-20 July. They were all delivered within 4-5 days. I thought I would see the charges on my July monthly invoice (just opened it today), but I can't find any FedEx charges there. Is th...

Has anyone used eBay International Standard Delivery to ship to Australia

I used ebay's International Standard Delivery to ship an item to Australian. After sitting in Kentucky for 10 days it has been in transit for another 10 days. Has anyone shipped to Australia using this service and how long did it take? Thanks in adva...

Global shipping return

When an item is sent via global shipping, and then the buyer wants to return it, the shipping cost that seller was supposed to refund was $70 more than what the buyer paid at the time of purchase. Shouldn't we be told at the time the item is shipped ...

Resolved! International package no longer trackable

So here are the details. I purchased a set of figurines from a Chinese seller July 18th. They were shipped and arrived on August 10th. I paid $415 for the two. However, the distributor/warehouse sent the wrong items. The seller offered to give me $50...

Import fees

Hi A listing is listed on eBay.co.uk with the price in gbp and says free postage, however in the item description it says it’s being sent from the USA. the listing doesn’t have the usual price in usd, converted to gbp, it’s as though it’s been listed...

"Your case is on hold"

Hi everyone, I'm in a bit of situation here with my return. I had purchased a "new" MacBook from a seller, but it arrived with some scratches and marks on the top case, naturally I asked for a return, seller offered me a partial refund, but finally a...

USPS is mess right now. Loss and damaged packages and denies any claims

USPS is losing and damaging packages left and right. Seems like every day day we hear from a customer with any issue. I've had six inquiries in the USPS for packages that haven't moved for weeks. Most the packages start moving after the inquiry but o...