Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

How To Send Back Partial Refund

Hi. My story: Seller had item for sale (white in color) with multiple available. I purchased four. I got tracking notice for one unit and a message that he was out of stock now but the other three would ship soon. I messaged back saying since he sold...

Is it ok to ship ON the "ship by" date?

90% of the time, I ship within one business day, but I have it set for a 3 day handling time just to give myself a little room from time to time. If it shows something like "ship by Friday October 16," does that mean that it needs to be shipped befor...

Resolved! I bought a pre-order item with free shipping and now the seller want to charge me for shipping

Hi, I recently bought an statue that is still in pre-order. The shipping was listed as free. After I bought the item, I received a mail from the seller telling me that, once he will receive the statue, he will check how much it cost to ship it and ch...

My package hasn't arrived

Hi!I made a purchase on October 6 and according to USPS it arrived in my locker on October 10 and it appears DELIVERED but it has not arrived i don't know who received it because i don't have a receipt or a signature, i don't know what to do in these...

eBAY - Stop changing my listings!!!!

Almost every time I edit a listing, I find that another location (always Russia) has been checked on the listing as a location that I ship to. I DO NOT ship to Russia. I NEVER have shipped to Russia. I never will. EBAY!!!!! Fix your listing pages!!!!...

USPS No tracking since Tuesday

I dropped off about 30 items on Monday at the USPS on the inside drop box since it was a Holiday. As of today, Thursday, not one has been scanned. How is that possible? Tracking at USPS shows the same as ebay and you can't call them to talk to a real...

Could not select priority ?

I listed an auction and had to revise it. It showed 6 oz shipping weight ( l initially listed on my phone) and missed this part when I went to revise it to the 1 lb 6 oz shipping weight I could not get it out of the first class shipping....I couldn't...

Interesting new BETA program by Ebay

Shipping labels without a printer: Scroll down toQR code shipping labelshttps://www.ebay.com/help/selling/posting-items/labels-packaging-tips/buying-printing-postage-labels?id=4157#section5 This says beta......so I'm guessing not everyone will have a...

Help! First return as a seller and I feel like I'm getting scammed

Need some advice here as there isn't a way to talk with anyone at ebay. I'm a relatively new seller and I am currently in the middle of processing my first return. The buyer purchased a working (I tested it myself) Original Xbox in the original packa...

Resolved! Advise needed with a buyer

Hello everyone hope you all having a great week and sales I've listed one item (two units of stock) their are basically the same item, when i listed unfortunately i only added a photo of the first one, but assuming that as their are the same item wou...

Setting Up Different Shipping Costs for Multiple Quantities of The Same Item

I am selling a product that is packaged in 25kg bags. If someone orders 1,2,3 or 4 bags, we want the shipping cost to be £9.99 per item. i.e. 3 bags, postage would be £29.97. However, if someone orders 5 bags or more, we want the shipping cost to be ...

Where does eBay get these return label costs?

$54.99 item, shipment to buyer was 5 lbs - 14" x 9" x 7". Return would be from CT to FL. UPS retail rate ground would be a little over $18 and USPS priority mail would be a little over $19 - how does eBay justify this? Yes I know how to handle this w...

Shipping to Israel

Hi I just spoke with a merchant from China and he said to me that speedpak won’t ship to Israel and I’m asking why the hell not?i bought from other Chinese merchants and they have a delivery option to Israel so if anyone could answer me I’d love to k...

Buyer claims item (porcelain charger) arrived damaged and refuses to provide images.

Another Catch-22. I sold a large Imari Japanese porcelain charger. The seller claims it arrived damaged. Seller refuses to provide images of broken item to me. FedEx insurance requires images of broken item in order to settle claim. FedEx insurance (...

Shipping cost higher E to W than W to E?

Shipping from California or arizona to Michigan cheaper than the reverse?Same package same addresses both ways. When shipping the same package from West to East United states. They spend under 10$ to ship to me. Me shipping back the same package & ad...