Put tracking number on wrong order won’t let me change it

[gabenolan]

I need help!! I can’t contact anyone. I put in the wrong tracking on an order and it won’t allow me to change it, if anyone could help me out please contact me I don’t know what to do. This is through USPS but I need eBay to change it 

[simba6]

You can add the correct tracking number to the sale. You can't remove old ones.  Message your buyer to explain what happened. 

[monica-sells]

If you just input a bad number....

Can't you just use the 'edit' and add the new tracking number?

(I realize both will show up, but the unused one will drop off.....)

or....is the wrong one supposed to be on another listing/order?

if that is the case, I am not sure what you can do....

one of the shipping gurus might be able to help..

@wastingtime101 

maybe unmark as shipped? (might free up the number)

dunno for sure on a manual input

[fill_ur_cart]

Once the tracking shows as delivered then you can't change the tracking number. Inform your buyer regarding the situation and add the correct number as an additional tracking number. If it is still in transit you can edit the tracking number.

[wastingtime101]

Can you provide more details @gabenolan ?

- Did you manually enter tracking?

- Did you swap tracking numbers between 2 orders?

- Is the reason you can't change it because the system says the tracking is tied to another order?

or maybe

- Did you purchase the label through eBay, mess up, then purchase a new label and now you want to delete original tracking?

I can help if you explain exactly what's happening.

[nenad1982pa]

Hello

I swap tracking numbers between 2 orders.

I see you are mentioned as a good help with this.

Both packages have been delivered.

One buyer open INR request probably wants to keep both the item and the money.

Can you help me ? I have proofs for both package being delivered.

Thanks

Nenad