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Problem with issuing refund

I recently sold an item and had to cancel the order.  After canceling,  I recieved a message saying I would need to issue the refund through PayPal.  When doing this,  I'm unable to issue the refund,  because the amount of the purchase is no longer in my PayPal balance.  I can add funds from my bank account,  which will take several days.  Meanwhile,  the buyer is expecting their refund now.  Is there a less convoluted way to do this,  such as using the bank account linked to the PayPal account? 

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Problem with issuing refund

I wouldn't use any other 'convoluted' ways. Ask the buyer to wait a few more days.

 

If it does not work, I checked PP's refund instructions, here is what they say:


If the transaction only allows for a full instead of partial refund, it's likely the buyer used a coupon or gift certificate. When coupons are applied to transactions, full refunds are the only option. If you'll only provide a partial refund for such transaction, you can initiate a new payment on the Send Money page to send your buyer the refund amount that you've agreed upon.

 

The refund is paid from your PayPal account balance. If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.

 

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