Hi, this is the second time I've had a problem with this program when shipping parts to other countries...
The issue with the current package is that the buyer is from Chile and the package originally left Nevada, USA (origin), went to Redondo Beach, then Compton (so far it's normal) and then somehow made it to Speyer, Germany, yes, Germany.... It has now departed Frankfurt and I'm hoping it somehow makes it to Chile and not another bizarre destination.
Has this happened to anyone else? Should I complain to DHL or eBay?
I definitely used the eBay Global Shipping Program with eBay Intl. Standard.
I printed a USPS label that went to the distribution center in California and then eBay relabeled the package with a DHL and it somehow made it to Germany instead of Chile.
I really hope it makes it to the buyer, I wouldn't like to be stuck refunding and then fighting with eBay and DHL to refund me 😞
I am using the GSP, as you can see here:
Within the GSP there's multiple options and the one I've always used (because is the least expensive for the buyer) is the eBay Intl. Standard Delivery.
I may have confused the Program with the shipping method, but I AM using the Global Shipping Program.
I think that it is important that you realize how you are shipping so that you know which options are available to you when there is a problem so I will try again to explain.
There are not multiple shipping options with the GSP. When you use it, you don't choose a specific international method to ship with. You definitely do not use ebay international standard when you use the gsp because it is a program all on its own as you will see if you look at the links provided in my last post.
As I don't use either of those programs as a seller, I can't explain to you why some of your listings are the gsp and some are ebay international even though you have the gsp checked off but I do see the differences when I look at your listings as an international buyer.
The first two screenshots are of item 154466678004 which is set up with the GSP. They show the shipping method at the top of the listing and under the shipping/payment tab. Note that gsp listings show that they use 'International Priority Shipping' which is just a generic term and under the shipping tab they do have an area showing that there may be import charges which will be prepaid.
The last two screenshots are of item 154466653549 which is set up with ebay international standard. Note that in the shipping and payment tab there is no mention of import charges and this method does not collect duty and taxes when the buyer pays. That is collected by the courier when they deliver the item. That's just one of the ways that the gsp is different than ebay international.
If you go into one of your listings and click on the shipping tab, change your location to an international one such as the UK and click on see rates. You will see the when the gsp is being used it will always show it as International Priority Shipping and when ebay international standard is being used, it will show that. You can choose either the gsp or ebay international, you can't use both in one listing.
After a month since it departed Germany, the item has been marked as delivered by DHL (waiting on customer confirmation)
