08-15-2017 04:33 AM
A buyer requested to do combined shipping on two items. I sent them an invoice and somehow it showed them less than what I put. I couldn't ship the items because it wasn't enough for shipping. I sent them a new invoice and they now says it shows even cheaper than before. I don't understand why it shows me one price and it shows them a differnt price.
I've used the calculating tool with both of our zip codes to come up with a better combined shipping cost. I'm at a loss at what I should do now. Please help!
08-15-2017 08:07 AM
08-15-2017 08:22 AM
I do use preview and everything on my end looks right. I'm a begginer and don't know how to do this. She is more experienced but has never done combined shipping before.