I’m new to eBay selling, only about a month now but I have already completed almost 150 transactions. So here’s my issue. I had a buyer send an offer for a vacuum. I saw it when I had just woke up before coffee and saw LA and assumed it was for someone in california (for context im in PA). I sent buyer a counter offer for $8 more and explained in the counter offer that shipping would be pretty high on a vacuum to CA and the $8 more price was my lowest I could go.
Buyer purchased item at counter offer price. When I got the address I realized immediately that in my early morning haze I had misinterpreted LA for Louisiana which obviously wouldn’t be as much to ship. Me being the nice person that I am sent them a message saying I was half asleep this morning and explained the mix up, even stating that I didn’t realize they were in Louisiana and thought it was LA California, and then refunded the $8 price difference since the shipping wouldn’t be as bad. Buyer messaged me back a nice message saying thank you with a smiley face.
Fast forward to the next day I now get a message from the buyer saying that they put the wrong address and that they actually need it shipped to Texas…. I had already dropped this package off the day before at FedEx.
Now a few things. I literally said to them yesterday that the reason for the $8 refund was because the lived in Louisiana (both in the actual refund message and in a direct chat) and the buyer replied to that with a thank you and smiley face. But now they live in Texas after I dropped it off at FedEx?!?!
So my question is should I just pay to have the package redirected back to me and refund the buyer? I know I shouldn’t redirect it to them from reading horror stories on here. And if I do can I deduct the redirect fee and the shipping fee from the item? Or should I just redirect back to me and refund fully and eat the almost $50 in fees and shipping? Thanks in advance for any help!
Simply-the-best-for-you Volunteer Community Mentor
