eBay

bh_088 · ‎03-28-2020

Hey, first time ebay seller here. So I have a MacBook Pro 2017(sold for $800) that is broken and was listed for parts only ( no returns accepted) as an auction. The auction recently closed and the highest bidder paid for the item on ebay. I have already printed out the shipping label and just need to ship the item. In ebay it says my funds will be available by April 9 (I am guessing until the item is delivered). Now, here are some things I am worried about.

- The item was listed as "no returns accepted" can the buyer open a case that the item was not as described?

- I googled the address and it seems to be a real house but I can't seem to find the person on any socials. Also, the number provided by the buyer shows a different name on Truecaller.

- What steps I can take to ensure that I am not being scammed?

I am a college student and I just can't afford to lose money to a scam with everything moving to online instruction I just need a new laptop that's why I am selling it. I tried selling it in person but because of the virus no one's taking the bite.

edwedw8383 · ‎03-28-2020

@bh_088 wrote:
with everything moving to online instruction I just need a new laptop that's why I am selling it.

Do we need an $800 laptop to look at a webpage?

outdatedrecreated · ‎03-28-2020

I don't know why the price would instantly say it's a scam to you. If all you need it a camera and the ability to login then buy a ChromeBook. If you need something long term thats fast, versatile, or the software required to do you video chat requires Windows or MacOS, then buy one of the more expensive ones. I bought a used Lenovo W540 a couple months ago for less than $300 from a seller on eBay. It was upgraded to Windows 10 Pro and had the stuff I needed as far as software. I wouldn't spend $800 on a laptop regardless of the situation. There are plenty of used or refurbished ones for much less money.

koinonia215 · ‎03-28-2020

From some posts here that I have read, selling items as is for parts only can be problematic with people not paying attention and expecting a working product, even when the item is clearly listed as for parts only as yours did.

Yes, they can still open a SNAD case. It doesn't matter whether or not you list anything as no returns. All the person has to do is claim SNAD and ebay will force the return.

Be sure to send it insured and you can even add for them to sign for it for a couple extra dollars, though they are handling signatures differently now.

lamber9347 · ‎03-28-2020

As you are a new seller, you really need to read the eBay terms of seller so you can be better educated on the risks. You have sold an electronic item, which is one of the higher scam items, along with mobile phones. If you choose to sell using this platform then you have to follow the guidelines for eBay. There is a money back guarantee for any item purchased on eBay. You cannot override eBay's policies by writing something different in your auction.

If you are that concerned, then you should just cancel this order before you ship it out. You must realize you may end up losing both your laptop and the money, including the shipping and your fees. If you really need this money then hang onto your laptop and wait out the virus. You can sell your laptop in person using another site afterwards. Since you are a new seller and probably won't be selling again on here, it won't matter to you that your buyer will leave you negative feedback for canceling their order. You should really think about this before you ship it out. Best of luck to you....

pinksakura2000 · ‎03-28-2020

Your "no returns accepted" is as good as "not responsible for lost shipping." The buyer has 100% eBay Buyer Protection. I suggest you read through the fine prints if you are concerned on potential returns. For my sales, my paypal funds are always available on the same day. However, I have only made sales up to $500 single transaction. Not sure if your transaction is different because it's a higher amount and in the technology category. Under the eBay Buyer Protection, eBay can deduct the full amount $800 from your credit card and refund the buyer if they are on the buyers' side.

pinksakura2000 · ‎03-28-2020

Totally agree. I lost a $50 sale and had my credit card charged and never returned because the package was 2 months late. The buyer got the refund, ebay charged me Final Value Fee of $5, and paypal kept my $2.5 fee. Even after it's been delivered 2 months later, once eBay refunds the customer under eBay Buyer Protection, you will never see your money back again. If you refund the customer now and cancels the deal, you can have your fee returned as a "gratitude" by eBay. You may still loose your Paypal fee though.

edwedw8383 · ‎03-28-2020

@pinksakura2000 wrote:
Totally agree. I lost a $50 sale and had my credit card charged and never returned because the package was 2 months late.

Even after it's been delivered 2 months later, once eBay refunds the customer under eBay Buyer Protection, you will never see your money back again.

The decision to refund when tracking does not show Delivered is made at the moment the case is escalated, at eBay, PayPal, and credit cards.

No consideration is given to lame-outs such as the item is still in transit, it would have cost more to move it faster, etc. And if the item is delivered later, it's up to the seller to either retrieve the goods at their own expense, or to arrange for repayment.

This is the way it's always been, and you will get no traction (or retraction) with your arguments.