Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Return shipping Global Program

Hello everyone! I have a return request from a buyer that is in another country. I accepted his return request. Not sure how to go about getting a shipping label ? Do I buy an international label? Or does eBay offer the global program for returns. No...

Return and Refund

What to do when a seller keeps trying to negotiate when you have been approved for a return. He sent me First class shipping labels TWICE and my post office told me that the shipping labels had to be PRIORITY for what I was sending back. When I wrote...

Package lost Ebay Global Shipping program

This is the very first time this happen to me. I'm not sure how to proceed with this but any suggestion would help. I sold an item under ebay International global shipping program. I sent the item to the GSP center and they did all the import/custom ...

Item sold, shipped and delivery tracked but buyer didnt receive

Can I file a claim with ebay or USPS for an item that was tracked as delivered but buyer states they didnt receive? I refunded the buyer their money. Is there a way I can be reimbursed by the postal service? Thanks

Shipping Label Prices Fluctuate

I've sold dozens of items using the same packaging each time, and so the packaging has consistently been the same dimensions as well as weight. However, when printing out a shipping label, the prices of this fluctuate constantly. Sometimes it will co...

Combined Shipping with Calculated Shipping Price is wrong

This is the first time I have bumped into this particular issue but a buyer purchased two items from me. Both were 8 & 7 lbs respectively and both needed to be shipped in a 26x5x15 box. Ebay calculated shipping and combined the WEIGHT but they left t...

Switch to a partial refund?

I sold a tablet to a buyer, when they received it they sent in a request for refund stating that the tablet was defective.I issued a return label to the buyer and explained that if the item was not defective then I would deduct the cost of the return...

Resolved! Return and refund

Hello, Ups and myself couldn't figure out how to use the label return sent by Ebay, so I paid 18.86 for it myself will I receive the refund or no. I thank you regardless for the help.

combined shipping

Buyer wants to purchase two separate items listed, buyer is asking to combined shipping, can I do this and how do I do it?Thanks

I accidentally accepted return request. How can I cancel?

I accidentally hit the accept return. Can I retract it? The item is shipped to Brazil. Buyer received it over 30 days ago. I have 30 days return policy. If the international shipping not involved, I don’t mind to accept it. If I accept the return, I’...

Item was sent over an hour before payment and shipping info

So I'm trying to figure this out, apparently I ordered a item at around 1230 pm (30 minutes after noon) but it was received by a USPS at 1115am, and the tracking number was made at 9am, I'm not giving precise times but is this normal? Like it was onl...

Buyer claiming damage a week after getting item

Hi, my first post here. I've been selling on ebay for over 10 years with a perfect record. I recently sold a drone that was in perfect shape and way over packed. Now a week later the selling is saying something is broken asking for replacement parts ...

HELP!!! REQUESTED RETURN LABEL ON ITEMTHAT WEIGHED OVER 2LBS. EBAY SENT 1ST CLASS RETURN LABEL?

First of all I want to state how frustrating it is to contact Ebay. I have bought and sold for over 20 years with them and when there is an issue and you need to speak to a human being, GOOD LUCK!So I purchased 2 cans of Lysol on Ebay due to this epi...

Resolved! Surprise Return-What would you do?

I sold an iPod Nano back at the end of April, it was sent out on 3/30 and received (per Ebay tracking), on April 1st by the buyer. TODAY I receive it back in the mail with the word Refund written on it and, with an official post office sticker that s...

is it still okay to ask for a refund?

Hey, I ordered a series of items back in marsh and april, 11 items in total from different sellers. Mostly sellers from china but also a few in the US, all to be shiped to Norway. Most of these items are now past the extended due date, and I have bee...