08-07-2017 08:04 AM
I have a digital postal scale made by Royal.
Sent a package that I weighed several times, came up with a weight of 8.8 oz.
Printed label for 9 oz, and took package to post office to have them scanned in.
When I got home and looked at the receipt, it shows that the weight is 9.10 oz., which is charged a higher rate. I highly doubt that the post office allows any portion of an ounce to go through...
I am concerned that the package will arrive to the buyer with 'postage due'.
What is the best way to handle this situation? Should I notify the buyer that this may happen, and offer to reimburse the additional postage once it is delivered?
Not really sure why this would happen in the first place... I am taping the labels to the package, and I have read on here that some believe this increases the weight?
Should I round up by 2 ounces from now on?
Thanks in advance.
08-07-2017 08:09 AM
The added weight of the label and tape could have increased the weight of your package from 8.8 to 9.1 ounces. I always add a sheet of paper on top of the package when I check the weight before printing a label. The PO clerk should have caught this, and should have given you the opportunity to purchase the additional ounce of postage on the spot.
It's extremely unlikely that this item will be delivered with Postage Due. You could send the buyer a heads-up, but keep it vague.
08-07-2017 10:37 AM
When I got home and looked at the receipt, it shows that the weight is 9.10 oz
I am confused on how that could happen. If they actually weighed your parcel while scanning, you shouldn't be able to get a receipt without paying the difference right then. If they didn't weigh it and the 9.1 just came up from scanning your label, that would mean you already paid for 9.1 oz.
Any chance you accidentally paid for 9.1?
08-07-2017 10:42 AM
9.1 ounces can't come from scanning, because label weights are in full ounces.
When a PO gives a scan receipt, the weight is based on what's shown on that PO's scale. In this case, the clerk didn't look closely enough at her scale and at the label, to notice that there was a weight difference.
08-07-2017 10:54 AM
Stop having the clerk touch your packages.
08-07-2017 11:03 AM
If you had a weight of 8.8 ounces, then yes round up by 2 ounces.
08-07-2017 11:04 AM
08-07-2017 11:14 AM
Sometimes the POs scale is slightly off too. They might've had something resting/touching it.
I wouldn't worry about it. If it gets there without postage due, you're golden. If there is postage due, they are now supposed to charge you for it (without bothering the buyer)
I've seen weight discrepancies on my receipt before, and I know I was spot on.