cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Partial refund

I want to combine shipping for different items. Not sure how to do that first off... Secondly I told a customer I would issue a partial refund for shipping since he ordered 2 different items.. How do I do that?

Message 1 of 5
latest reply
4 REPLIES 4

Re: Partial refund

Elect to print the shipping label for one item and put in the new weight and package size.  Buy and print the label and add that tracking number to the remaining item.  It will update as shipped.

 

For the refund select one of the items from sold and under the blue link select refund.  ( it's towards the bottom)  At the top of the refund page you have to select the reason - shipping refund and add the amount.  

 

 

Message 2 of 5
latest reply

Re: Partial refund

maranatha_0-1624663669158.png

can't find what you are talking about...

Message 3 of 5
latest reply

Re: Partial refund

Anonymous
Not applicable
Message 4 of 5
latest reply

Re: Partial refund

 

Everthing starts on the seller hub overview page.

 

Message 5 of 5
latest reply