Parcel lost once at hub

[toosee]

Hi can anyone help. Over a month ago an expensive package was deliverd by seller to international hub. Tracking to that point. Since then nothing,no tracking nothing. Ebay are useless as they shut down any attempt to contact. One day to go before final delivery date. Its gone from a small problem to I suspect a hige problem and I fear the parcel is lost. Ebay just says I may still get it in an automated text. This is the seond time. for me. USA to NZ. Any advice please?

[kensgiftshop]

A day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.

[toosee]

thanks yes trying to stop it esculating. like to get the purchase.