eBay

djpaymaster · ‎04-25-2025

I ordered an item last week and it says it would be delivered via USPS, got the delivered message--no package upon checking immediately. Called the post office, they said that it was delivered to a different adress other than mine listed on profile. Stopped in and they confirmed it was sent to a different adress.

Seller claims it was delivered multiple days earlier via some service called Shipt. (which is appearently a direct-to-house grocery service?) but I have no way to track that at all. I have emailed them multiple times and I just get the same resonse. My "Item not recieved case" simply had them update the delivery information of the USPS tracking to say delivered again.

I have messages with them saying that the USPS tracking was in error but that it was delivered nine days with Shipt. Tomorrow, I can appeal.

I'm under tha assumption that it would be sent via the method listed and that the tracking would be legitimate and valid.

Advice? Would ebay be able to see the messages?

rfmtm · ‎04-25-2025

If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.

If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If the address on the label is not yours, then you need documentation from the carrier to that effect to show ebay when you appeal the case.

If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.

eburtonlab · ‎04-25-2025

@djpaymaster

If you can obtain hard copy documentation that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.

djpaymaster · ‎04-25-2025

That's what I figured.

The seller did have many sells at a 95%+ rating, all happy reviews, etc., so I figured I was safe. When I stopped in to the post office and asked for a hard copy of the delivery, they said that it wasn't necessary since ebay could just contact them to see that the adress was wrong. I think the employee just did not want to be bothered. I may have to go in and insist on a copy, it seems.

I don't have a facebook, but it seems I'll have to make one after I get hard copy documentation of the tracking info.

Edit: Would ebay be able to see the messages that the seller sent, stating that the tracking is wrond and USPS doesn't have item? Or would I need to stop in to the post office again?

roccotacodad54 · ‎04-25-2025

95%+ is a bad rating.

You need to go back to the post office yes.

djpaymaster · ‎04-26-2025

Update: My case was decided instantly based only on the "Delivered" status. But my appeal succeeded.

Messaged a human via Facebook and they instantly appealed the case in my favor and granted a full refund. Marked it as "Stolen in Delivery" which is not the case, but I have my money back, so whatever.

Thanks to @eburtonlab for the links to get an actual person.