eBay

4uabargain · ‎10-30-2018

What to do....post office returned a package to me (the seller) that was undeliverable to the buyer. I have contacted buyer and told him of situation via EBay messaging with no reply. What should I do...there is no way I will reship the item as I am already out of postage money paid and I would need more to do so if they buyer still wants the item. Do I cancel the order and refund the money in full..or how would you handle? How long should I wait for a response from the buyer before I refund? TIA for any advice you can give.

missjen831 · ‎10-30-2018

You have 3 options—

1)cancel the transaction using the reason “problem with buyers address”, buyer will get full refund and you’ll get a FVF credit.

2)issue a partial refund through PayPal-deduct the original shipping cost & any fees. No final value fee credit.

3)do nothing until the buyer contacts you. If he wants it reshipped just send a paypal invoice & print the label through PayPal not eBay.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

sam9876 · ‎10-30-2018

Why are you talking about a refund?

airsheep · ‎10-30-2018

Because he's an ethical seller and doesn't believe in keeping both the item and the payment. Shipping costs, OTOH...

Coffee is my friend.

T&S Tool #10mm ratchet

mam98031 · ‎10-30-2018

@sam9876 wrote:
Why are you talking about a refund?

Most likely because it is the right thing to do.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

lja440 · ‎10-31-2018

Like Jen said there are thee options.

received

Occasionally I get these, here is what I do:

I message the buyer and wait at least 72 hours (longer if there is a holiday or bad weather in their part of the country).

If the buyer replies that this is a good address, I ask them to post a pic of any piece of first class mail that they , I will print this and take it to the PO asking them to attempt it again.

I work for USPS and sometimes things get a mark up wrong. The package could even have been marked up in a different office. Mistakes do happen.

If the address turns out to be wrong or incomplete then the buyer owes you the full postage amount to reship it. If they do not want to pay then do the refund minus the shipping stating 'problem with address'.

In the case of Media Mail I also charge them the return shipping cost as MM is one way only and will arrive back to me Postage Due.

monster-deals · ‎10-31-2018

Don't do anything unless the buyer contacts you.

A refund is NOT the right thing to do.

mam98031 · ‎10-31-2018

@monster-deals wrote:
Don't do anything unless the buyer contacts you.

A refund is NOT the right thing to do.

Why? What is your view point behind that?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

sam9876 · ‎10-31-2018

The buyer hasn't filed an INR complaint.

mam98031 · ‎10-31-2018

@sam9876 wrote:
The buyer hasn't filed an INR complaint.

Is it your position that you only respond to a problem if a buyer files a complaint? If so, why?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

sam9876 · ‎10-31-2018

If a complaint hasn't been filed, there isn't a problem.

mam98031 · ‎10-31-2018

@sam9876 wrote:
If a complaint hasn't been filed, there isn't a problem.

Well if that works for you, that it great. You have the right to run your little business anyway you want.

I'm more of a proactive person. I like to fix things whenever I can before they become a problem. And in light of the Service Metrics policy, as a seller it is also in my best interest to be proactive. I have no need or desire to require my customers to damage my selling account before I will lend a hand regarding a problem or issue. But that is my way of running my business and it certainly does not have to be anyone elses way of doing things.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

monster-deals · ‎10-31-2018

@mam98031 wrote:
Why? What is your view point behind that?

A seller giving a refund when they do not have to is not a moral obligation.

mam98031 · ‎10-31-2018

@monster-deals wrote:
@mam98031 wrote:
Why? What is your view point behind that?
A seller giving a refund when they do not have to is not a moral obligation.

I didn't say anything about being moral or not being moral. That is not my judgement to make.

I simply asked their point of view behind how they handle similar situations so that I may better understand. I'm NOT here to pass judgement on anyone. Not my job.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999