mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@monster-deals wrote:
@mam98031 wrote:I didn't say anything...
You asked, I told.
Changing what I said to suit your answer is very misleading. Again I said NOTHING about anything being moral or not moral. And again, not my job to decide.
Yes I did ask a question, just not the one you feel the need to answer.
@missjen831 wrote:
@mam98031 wrote:
@sam9876 wrote:The buyer hasn't filed an INR complaint.
Is it your position that you only respond to a problem if a buyer files a complaint? If so, why?
apparently they don't even respond to problems, they ignore them.
I'm unsure, but that certainly is a possiblity. Sam hasn't responded to my last question yet. I hope they do as I'd like to better understand their point of view.
My bad, I didn't ask you a question, it was directed to the other poster. I confused myself !!!
But it is a good question and I would like to better understand your personal business policy.
Why? What is your view point behind only taking care of a buyer issue if a claim is involved?
@sam9876 wrote:As far as I am concerned, the buyer is happy until a complaint is filed.
So if they email you with an issue, do you ignore them, advise them to open a claim or how do you handle it?
@sam9876 wrote:Depending on what the buyer says, I would ignore, stall, or suggest that they file INR.
Well we just differ in opinion here. I would never "ignore" a problem that one of my customers emailed to me. Nor would I suggest they open a claim that will hurt my account if I have a different option that will satisfy my customers need. But I respect that you handle your business differently and thank you for sharing the information.
@sam9876 wrote:A seller suggesting that a buyer open an INR complaint would not hurt the seller's account.
Tis not true. The Service Metrics applies to INRs and SNADs. While too many INRs in the opinion of the Service Metrics does not kick you into the penalties fees, it does have its own punishments. And who is to say that Ebay won't change the punishments with very little notice and making it retroactive.
Consequences of Very High rates
If you are evaluated as Very High, the following consequences may apply to your listings on the eBay sites and in the categories or shipping categories where the Very High evaluation applies:
- Item not as described: An additional 4% final value fees for listings in the categories where you are currently evaluated as Very High
Note: This additional 4 percentage points fee is calculated on the total amount of the sale, including shipping. Final value fee discounts, including Top Rated Sellerdiscounts, do not apply to this additional fee. See our selling fees article for more information on how final value fees are calculated. - Item not received: Time automatically added to buyer-facing delivery estimates for the shipping categories where you are currently evaluated as Very High
Consequences won't be applied once your rating improves and you are no longer evaluated as Very High.
Note: Your seller performance standards rating is not impacted by your 'Item not as described' or 'Item not received' evaluation rate. To learn more about seller performance standards, see our seller performance policy. For guidelines on meeting buyers' expectations, see our selling practices policy.
