mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I agree with the others. Refund whatever is proper to the buyer, but make sure you do not lose any money for the original shipping, Ebay fees or PP fees.
Now there is something important you need to do when issuing a partial refund to a buyer for whatever reason you may have. Make sure you ALWAYS send an email to the buyer through Ebay explaining what you are refunding and why. You need to do this to prevent Ebay from dinging your account. As long as you send this recap email to the buyer you are fine.
@robot-hands wrote:
Whatever someone will argue about what is right or wrong went out the window when the buyer acted in bad faith by refusing the package.
BBL and do nothing until you are contacted.
Then offer to reship the item when they pay shipping again.
Do not refund.
If someone is going to take and use the advice above, there are some things you should be aware of.
While Ebay will not force you to refund this buyer, the same does NOT hold true for PP. If you received the payment for this item through PP, your buyer can file a claim through PP for up to 180 days from purchase.
If that happens, then chances are pretty good you will lose the entire payment to include the original shipping.
If the claim in PP is over 30 days after the purchase, then you can't file a cancellation in Ebay so you can get your FVFs back. You will likely still be able to get the refund, but it will require you calling Ebay and spend the time it takes to explain everything to the CSR and then get them to agree you should get the refund.
For myself, I always send an email through Ebay to notify the buyer I got the item back. And if they would like me to reship the item, I'm happy to do that. I tell them I will bill them through PP for the reshipment of the item, once I've received payment I will reship the item.
Now if I don't hear from my buyer after a couple days, then I refund the buyer for the product amount paid less any fees in Ebay and PP that I will have to pay [not refunded to me]. Then I go to PP and do the partial refund. As long as you email the buyer inside of Ebay before doing the partial refund, you won't get a ding on your account.
Whoops, I forgot to mention that if you do the partial refund, it is less likely that the buyer will go through PP to file a claim for the full amount. While it could still happen, so they could get the balance of what you did not refund, it is less likely.
@dumplinragamuffin wrote:
Would PayPal know if and when they returned the item? Who is to believe who?
On Line Tracking.
Yes, PP would know.
@robot-hands wrote:You have absolute freedom to willingly give away money that belongs to you.
What exactly are you referring to?
@robot-hands wrote:
@mam98031 wrote:
@robot-hands wrote:You have absolute freedom to willingly give away money that belongs to you.
What exactly are you referring to?
Your money.
Thought that was obvious.
Giving it away how?
@robot-hands wrote:
@mam98031 wrote:
@robot-hands wrote:You have absolute freedom to willingly give away money that belongs to you.
What exactly are you referring to?
Your money.
Thought that was obvious.
Oh you mean because I would and I recommend refunding the buyer less original S&H and any fees that won't be refunded!
So I take it that you are saying you would keep the buyer's money even though you have the product back in the condition you sent it?!?!?
Certainly that is your option to do that. Personally I don't think that is the right thing to do. And NO I would NOT be giving away MY money. I would be refunding the money that DOES NOT belong to me.
IMHO to keep money that does not belong to me and make no mistake, the payment the buyer submitted to me, less my expenses, does NOT belong to me, is not my way of doing business. It may be yours, but it isn't mine and I do not apologize for that.
To keep the money and the product is NO different from those buyers that file a claim, they get to keep the product [w/o seller permission] and are fully refunded for doing so. That is wrong IMHO.
