eBay

konaman60 · ‎01-28-2020

Recently I made a purchase.

The seller provided tracking info. I received a notification that the package was delivered. But no package and no note from UPS. Before contacting the police I contacted UPS.

UPS did confirm it was delivered, but not to me and better yet the package was not addressed to me. Unfortunately UPS would not provide who it was delivered to due to privacy concerns. Understadable.

I contacted the seller and no response other than the original tracking number, and no response after several other messages.

Asked eBay to step in, 5 min later the dispute was declined.

I appealed, now it is on me to file an incident report, I did but it's not received yet.

So my question is, why isn't the seller on the hook to provide the actual shipping information? The dispute website actually says they are but EBay is not enforcing it.

A 2 minute call would address this but Ebay's CSteam refuses to assist.

What's right? Ebay's no assistance policy or the details on the website?

orangehound · ‎01-28-2020

@konaman60 wrote:
Asked eBay to step in, 5 min later the dispute was declined.

When eBay is asked to step in for an "Item Not Received" claim, I'm pretty sure that software makes that first decision ... they look at (a) tracking to ensure it says delivered, and (b) the delivery zip code to ensure it was at least delivered in the correct zip code.

I appealed, now it is on me to file an incident report, I did but it's not received yet.
So my question is, why isn't the seller on the hook to provide the actual shipping information?

Yes, you have to provide some more information to substantiate the appeal. Since the tracking appears to have successfully demonstrated that the package was delivered to your zip code, you now have to establish that the delivery address is not yours. How?

Call eBay customer service with your appeal and ask to speak to someone that can help you with scams, telling them that you suspect that you are the victim of the "same zip code delivery scam" (seller ships a lightweight, valueless item to some random address in your zip code). The CS representative should be able to put you on hold and call UPS just like you to verify that the delivery address is wrong.
But, customer service may not do this if they are from the Philippines (as is typical). So, they may ask you to get a letter from UPS on official letterhead certifying that the package associated with the tracking number was not delivered to your address. If this happens, you might try #1 again, getting someone different, because getting a letter like this is more trouble.

konaman60 · ‎01-28-2020

Thanks so much. Much better info than I've gotten from anyone in Customer Service

atikovi · ‎01-28-2020

Contact Paypal. Seller is supposed to ship to your address. If the package was not addressed to you, they should issue a refund.

konaman60 · ‎01-28-2020

The problem is PayPal disputes seen to drive you straight back to eBay.

atikovi · ‎01-28-2020

Maybe wait until the 30 day MBG expires?

orangehound · ‎01-28-2020

@atikovi wrote:
Contact Paypal. Seller is supposed to ship to your address. If the package was not addressed to you, they should issue a refund.

PayPal has the exact same information that eBay has ... because of privacy issues, neither company can see the actual delivery address, only the zip code.

atikovi · ‎01-28-2020

@orangehound wrote:
@atikovi wrote:
Contact Paypal. Seller is supposed to ship to your address. If the package was not addressed to you, they should issue a refund.
PayPal has the exact same information that eBay has ... because of privacy issues, neither company can see the actual delivery address, only the zip code.

If I can see the delivery address of the buyer who paid with Paypal, Paypal obviously has the actual address the seller had to use and ship to.

a_c_green · ‎01-28-2020

@atikovi wrote:
If I can see the delivery address of the buyer who paid with Paypal, Paypal obviously has the actual address the seller had to use and ship to.

While they probably have the address that was on the label when purchased, there is nothing to stop a scam seller from modifying the label by pasting an alternate address over the real one, or otherwise replacing it somehow.

I don't know if this would work anymore, but: Several years ago now, I had to track down a UPS package intended for me, showing as Delivered, but never arrived. I called their 800 number and worked through a voice-response system that asked for the tracking number, and then read out the actual address to which the package had been delivered, which turned out to be the wrong house number, across the street from us. (We successfully retrieved it from the neighbor.) I don't recall talking to a human at any point in the process. If the tracking number is known, is there any way to just phone up and, without declaring a crisis, get the delivery address from their automated system?

konaman60 · ‎01-28-2020

Thanks

dtexley3 · ‎01-28-2020

Per the blues you need a letter from USPS on their letterhead that states the package was not delivered to your address. It does not need to list the actual recipient, just show that it was not addressed/delivered to your location.

Member of the Grumpy Old Man crew

orangehound · ‎01-28-2020

@atikovi wrote:
@orangehound wrote:
@atikovi wrote:
Contact Paypal. Seller is supposed to ship to your address. If the package was not addressed to you, they should issue a refund.
PayPal has the exact same information that eBay has ... because of privacy issues, neither company can see the actual delivery address, only the zip code.
If I can see the delivery address of the buyer who paid with Paypal, Paypal obviously has the actual address the seller had to use and ship to.

In the scenario being discussed in this thread, the delivery address is not the buyer's address nor a label address purchased on PayPal and eBay. If this is a scam, the scammer buys the label elsewhere and uploads tracking to eBay ... the address of that label is not known to either PayPal or eBay.