Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer claiming item never received...but buyer is not at the location item was sent to

Up front: I cannot find the receipt from shipping this item on Dec 5th. It was done from a USPS Kiosk so I know I am out of luck there. I've contacted both the local USPS where I sent it from and the post office at the receiving end, and both have sa...

Customer requests partial refund due to damaged packaging.

Can you do a partial refund to a customer on Ebay. the packaging was badly damaged on item but they still want to keep the item.

Is UPS a safe way to ship with Signature Confirmation?

Just had a pretty big sale and the buyer is requesting UPS instead of USPS because he said USPS isn't very reliable in his area. I almost exclusively use USPS, but want to use UPS since the buyer requested it. Just wondering is there any loopholes or...

What is the best shipping option fot a nass guitar?

I want to sell my guitar but I don't know what is the best selling option for me.I have a bass guitar, which is a big thing. I don't really know what is USPS priority mail large flat rate box/envelope Thanks Offir

Resolved! Is there any way to get ahold of the postmaster at my local post office?

Is there any way to get ahold of the postmaster at my local post office with a complaint? I just spent over 1 hour on the phone with 1-800-ASK-USPS and kept going in circles.

Black Mold problem

Ok I am a regular as everyone knows. I also freely admit I am not the most tech savvy person. A few days ago I received a lot of LP's that I bought to resell at my B&M. 5 of the 12 were covered in Black Mold. I did contact the seller with no response...

eBay Calculator Not Charging Enough For Shipping

I have sold two items the last two days that eBay did not charge enough for shipping. I have my account set up for calculated shipping. Both items have the weight listed as 10 oz, with package measurements of 8 x 8 x 8. It is listed as a package. eBa...

USPS Insurance claim denied, buyer lied, will not surrender item, already paid out $750 per eBay

Help!We have been selling on eBay for years. This is only our second insurance claim and we are frustrated. Hopefully someone can guide us in the right direction. Here is a short version of what has happened: We sold an item for $750. Shipped it Prio...

Is there anyway to win bogus INAD/SNAD cases anymore?

Long story short I get a lot of these and am getting tired of them. I do not accept returns, which per ebay rules means I do for everything but buyer's remorse. I just got yet another bogus return request. Buyer filed under item doesn't work. In the ...

Order Number: 19-04279-87731

Good day,The package arrived later than it was supposed to after I have left the country and the package was sent back to the seller with the same shipping number it was sent with: 9400108699939474783945However, it has been in the post office, from w...

GSP shipping to Russia

I have a buyer in Russia who is trying to purchase a pre-owned pair of jeans from me. I ship internationally only through Ebay's GSP program, and Russia is on the list of countries they ship to. When she tries to pay, she gets a message that the sell...

Se cerró mi caso de devolución antes de tiempo

Hola, Tengo un caso de devolución de un aparato que me llegó dañado, el vendedor me pidió tiempo para enviarme una pieza ( ya pasaron 3 meses) pero le pedía la devolución y regreso del dinero, ebay puso lapso del dia 3 de enero (hoy) para cerrarse, a...

Resolved! Shipping Label notification doesn't include address

Sometime within the last year, I noticed that eBay no longer includes the relevant info in the "Shipping Label Created" emails that go out. Old emails I have from 2018 include all the information in one spot so I could easily keep those messages for ...

I have one payment from buyer- for two items- how can I ship in two separate packages

Hi, question; I have one payment from buyer for two items (best offer accepted on both) (each Item was in a separate listing)-so, for two items- how can I ship in two separate packages. eBay only gave me one shipping label for both. I want to ship it...

Global Shipping Issue

I'm enrolled in Global Shipping ProgramIs there a problem with GSP. It disappeared from the listings, and I can't figure it out whats wrong.Is there somebody else have the same problem.