Orders shipped still show as "awaiting shipment"

[morggan123]

Since beginning of May, the orders that have already been shipped show up in the submenu "awaiting shipment". The have the tracking number and the label "shipped", but still, it is confusing, if not alarming, to see them there. Has anyone experience the same thing? 

[morggan123]

Jasmen, do you have an update on this issue? Buyers are scrambling and already losing money... 

[records_store]

We are suffering this issue for more than a week. This situation is confusing for daily operations and brings us potential problems to identify what was dispatched and what was not. Please fix it urgently. Thank you so much and we are waiting for good news.

[diabeticmedical]

So eBay is apparently working on this, the order I shipped out duplicates of on Friday is still showing under my awaiting shipments today, three days later.  This is a big issue for sellers that sell multiples of the same item each day.  When is this going to be fixed.  It would be helpful to hear back from a Moderator with an update!

[jsbrown1]

At this point I'm assuming they're focusing on updating the definition of "ASAP" on wikipedia instead... Ebay should be paying for everyone's repeatedly shipped orders and postage due to this issue IMO.

[jeridesigns]

Is this going to count against my seller rating?  Duplicate items were shipped together right away, positive feedback received from the buyer, yet the listing still shows as not shipped, no matter how many times I mark it as shipped!

[twice_the_run]

From what I can tell, it's items where a shipping label was cancelled and a different shipping label was purchased, resulting in there being two tracking numbers associated with the item. Ebay does not allow the cancelled labels tracking number to be removed so I assume the system is seeing a tracking label showing as never picked up/scanned by usps so putting it in the awaiting shipment category even though there is another shipping label tracking number showing as picked up or delivered.

[cody111111]

I have the problem today, July 12th 2022.  Here is my exchange with EBay about it:

2022 - 07 - 12

03:11:37 UTC Danish

Hi, my name is Danish, please allow me a few moments to catch up on your conversation so far.

03:11:54 UTC Danish

I see you have opened this account 19 years ago. Thanks for your loyalty.

03:12:46 UTC cody111111

I shipped this yesterday and there is a tracking number for item number 304552198417 Why does it say I am overdue to ship this?

03:13:36 UTC Danish

Thank you for sharing the details with me.

03:14:49 UTC Danish

I have checked the details of your order and it is showing that shipment over due because your handling time is only one day and you have not shipping this item on time that is why this is showing shipment over due.

03:15:38 UTC cody111111

But you see I shipped it yesterday on time. You see the tracking number. So that is incorrect and needs to be fixed please.

03:16:18 UTC cody111111

In the top rated seller program this is really important. I go to the post office each day. Get a scan.

03:16:47 UTC Danish

Just to confirm you want to add another tracking number on this order?

03:17:24 UTC cody111111

No you see the tracking number. You see it is shipped. Please fix the overdue note which is incorrect as you see. I shipped it on time.

03:17:43 UTC Danish

Thank you for sharing the concern with me. Please do not worry I will try my best to assist you regarding this.

03:17:48 UTC Danish

Please allow me 2-3 minutes to look into this and see how it can be resolved. I’ll be back to you very shortly.

03:20:28 UTC Danish

Apologies, this will take just a little longer. Can I ask you to stay on hold for 2 minutes while I get the information I need?

03:20:40 UTC cody111111

ok....

03:24:12 UTC Danish

Thank you for waiting patiently.

03:24:13 UTC Danish

I have checked the details of your order and please allow me to share a good news with you this will not effect your account performance and any account activity. Also, allow me to share with you that you have not marked your item as shipped please mark you item as ship and it will be removed from your order.

03:25:39 UTC cody111111

It will not let me mark it as shipped Danish. That does not work on my end. Can you mark it as shipped please?

03:27:10 UTC Danish

Joseph, You do not need to worry about this and I am also sharing this to my technical team.

03:27:38 UTC Danish

I apologize for the inconvenience here. I have just checked from my internal tools and could see that similar complaints have been received from other sellers as well and our technical team has identified it as a potential site wide technical issue and they are working on their best while I'm sharing this, to resolve this on priority.

03:28:50 UTC cody111111

Thank you. I will let you go now and thanks for any help. I hope this gets fixed in the future. Take care:

03:29:32 UTC Danish

Joseph, be assured it will not effect your any account and I am also sharing this to my team on priority.

03:29:39 UTC Danish

You are most welcome.

03:29:49 UTC Danish

You have been extremely patient throughout the chat and I appreciate your gesture!

03:30:06 UTC

Chat ended by cody111111

[colleyvillecards]

Same thing today.  Trying to clear 6 orders from one person and they all say awaiting.  Arghhh...

[rasmg311]

FYI.. this started happening for me in the last couple of days. Sounds like the bug is back.

[shado-x]

Just happened to me right now for one (1) item-----but the tracking number is in there when clicking "add tracking" and the purchased label is inside my Payments section.  More bugs discovered inside other areas of the new software (I have a couple).

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.