Order has not arrived

[khkho.pftzixupa]

Hello, looking for advice here.

I bought an item on 30 November. The expected delivery date was between 12 December 2018 and 17 January 2019, but it still has not arrived. I tried following the eBay instructions to request a refund but after clicking on 'I didn't received it', the options of 'I want the refund' or 'I want the item' does not appear. My only option was to type a message directly to the seller. 

I have done that, but I'm now wondering what next? What are my options if the seller does not respond? 

The order was made on a guest account. Does this make a difference?

[sam9876]

Did you pay with PayPal?

[orangehound]

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@khkho.pftzixupa wrote:

I have done that, but I'm now wondering what next? What are my options if the seller does not respond? 

The order was made on a guest account. Does this make a difference?

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It is possible that the guest account interface is having a problem ... or the mobile app is having a problem.  I just tried to replicate your issue on the PC interface, and I had no problem seeing the next screen.

You can always call customer service and have them submit the refund request.

[khkho.pftzixupa]

Credit card. 

[khkho.pftzixupa]

Thank you - I will do that.