Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

EBay needs to ditch Speedpak

I ordered something last month from China and total transit time to the states was ONE DAY after the seller shipped it. It took another week to clear customs and now no tracking after that. I would had had gladly paid double or even triple what I did...

No Global Shipping Program Option available on Relisted items???

I wont be able to get in touch with anyone from Ebay customer service till later tomorrow so I figured I'd ask here. I tried to relist a few of my items and I'm enrolled in the Global Shipping Program but on these relisted items I noticed that I don'...

Guaranteed delivery for item with 3 day handling time, are you kidding me ebay????

So, back when ebay switched to forced guaranteed delivery, I switched from 2 day to 3 day handling time in all my listings because due to being a stay at home parent to a young child, I often used my full 2 days to ship something and didn't want ebay...

Late shipping due to Post Office

I lost my power seller status due to late shipping. I fill out the USPS form for package pickup and my local post office ignores it for 2-3 days. I also put a sticky on the box to pick up. I live at the end of a very large route and in the last 15 ye...

no seller help for fraudulent , incorrect reasons for returns

EBay seems to have forgotten their sellers. A buyer can open a return for any reason and the seller has to just accept it. I have been told by multiple EBay reps that a return is etched in stone once the return is open. The seller is stuck paying shi...

Resolved! Vacation settings yet seller gets dinged for late shipping

When I go on vacation for a week twice a year, I set my store to vacation settings which puts a notice on all of my listings that I am away and that shipping will be delayed. Yet a buyer still buys something and when I return I ship the item the very...

Buyer wants return for fraudulent reason

I sell broken computer equipment from time to time. Had a buyer buy 3 broken pieces of equipment. I make it EXTREMELY clear that the item is broken, only deemed for parts / repair and is not working. I also make it clear that I am not the original ow...

Resolved! Calculated shipping too low

I know this has been discussed before, but the responses I have read have been rather dismissive of the person posting about the problem. I just sold an item that I weighed and measured in advance (4 lbs) and selected "calculated shipping" as the opt...

Estimated delivery date is blank, won’t let me file a claim

Not sure if this is the right forum, but I won an auction a week ago, and the seller never shipped my item or responded to any of my emails. I’ve tried to click the “I didn’t receive my item” button, but it just says “You’re item could still be on th...

eBay says that the package was delivered even though I haven't received it.

I was on eBay to check on one of my packages only to find that it had apparently been delivered. I received one of the items that I ordered in my parcel locker on the day that the package mentioned previously supposedly arrived, but not the other pac...

Tracking Status hasn't updated in 4 days.

I ordered something from Japan a few days ago, the seller gave me a tracking number but it's been stuck at "acceptance" for 4 days, I'm starting to get worried. Could the package be lost somewhere, or could it be a missed scan or something like that?

Getting Back Into the International Shipping Game

Tried to post this in the knowledge base but it seems to be dead... I've read a lot of threads on this, but I wanted to see if I could get some specific info:I'd like to get back into international shipping (did it before but somewhere along the line...

Buyer wants to return an item as defective although it works?

This is the second time in a month this has happened to me. The first time, the buyer admitted to the product working and then he could not figure out how to properly update his software (it was a game controller) to get it to work on his device. Tha...

A NEW ONE ON ME! BUYER RETURN WITH POSTAGE DUE?

I sold a dress, buyer open eBay case and stated dress does not fit! I okayed the return and today I got a notice from USPS that the package is waiting at the PO for me to pick up with $10.15 POSTAGE DUE! I don't even know how you can mail anything wi...

International returns/refunds....ebay requiring refund of original postage....

I'm trying to figure out why ebay is including the original postage when showing the refund amount to international buyers. Our listings state buyers are responsible for return shipping ( unless an item is defective ), and we have our settings set to...