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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved case and I am out $54.99

I was sent an empty box and because they had a tracking number for the empty box, They don't have to give me a refund. I am out $54.99 for nothing. How does the ebay guarantee work if they give a tracking money and no one refunds my money?

Resolution center

Tried 3 times to enter information into Resolution center to get refund and it says Oops something went wrong try agin. Help.

Receiving Shipping Payment From Buyer...

Okay, so, I have already sold three items to three different buyers, and I need to add shipping cost to those items; I've already informed the buyers if the mishap, since I didn't include shipping in the original pricing but should have; it was my ow...

Buyer asked for refund - requested pictures not attached twice

Hi! I've asked a buyer who has started a return and asking for refund for some pictures of the supposedly damaged item but it there seems to be a problem with sending attachements - buyer claimed he has sent them twice but I haven't received nothing ...

Resolved! Refunds, INR, Service Metrics and Postal Disputes

Customers from Canada requesting refunds for items not received. Canada Post issues this statement recently (see attached photo). While we can understand that the customer is frustrated, why should we, the seller, be penalized for unionized postal di...

ZNLOGIC SHIPPING

Has anybody else had packages that they didn't receive and were shipped by ZNLOGIC? I'm recovering from knee replacement so I am home all the time. The tracking for my package states it was delivered on 1/16/19, but it wasn't. Seller is no help. Won'...

Anybody else having problems with Stamps.com since update and new postal rates?

We use Stamps.com because we sell online through other venues in addition to eBay. This past Monday, after updating the application in line with new postal rates, we shipped out two guitars. On the page where we input the shipping details it came up ...

Another "Buyer broke item" case, but hear me out on this one..

So I sold a DVD recorder to a buyer last week, higher ticket at around $160. The item was fully tested and fully functioning prior to sale. After receiving it, the buyer acknowledged the recorder "worked for 5-6 days, then stopped working". I have th...

Resolved! Did USPS First Class Rates Raise Again?

A few days ago, 3oz packages would cost around $2.76. Today when I was purchasing another label, it cost me $3.09! I noticed how the rates went up a few weeks ago and, although it hurt me, it wasn't all too bad. However, now at $3.09, the shipping en...

Resolved! Damaged Shipment

I just heard from my customer that their item arrived damaged. He sent pictures of the box and damaged item. So my question is, how do I file a claim with USPS? Or does the customer have to file the claim? Thanks

Purchased item and received an email it was sent but....

Okay so I order this and the recieved a notice that its shipped but on usps its saying it's not at the post office and the seller wont respond to my messages. So I looked to contact ebay and I saw this on the tracking page and I'm not sure what that ...

eBay Money Back Guarantee, how does it really work? Is it any good?

How is the return policy warranty on Ebay working? If you get ripped off buying software for $100 and the serial is no good, and you can not use it at all for example?How does it work? Is it a lot of hassle for me as a buyer and usally the seller get...

Resolved! Seller not responding to emails

Hello, I've sent an email to a seller, telling him that I was interested in a product. He replied by explaining me that I was out of the country location for the sending, and that I's be charged if I still wanted to buy the product. As the prices cos...

Purchased item and received an email it was sent but....

Return loophole allows seller to return less thjan what was paid and prevents dispute

I purchased an item listed as 5 pounds of lapis lazuli rough. I received 1 pound + a random polished stone that weight 5.6oz. Since the seller didn't send me what I ordered, I opted to return it. I initiated a return using the return feature and was ...