Nwt item returned for refund without tag

[bellasbiz]

Since the tag was removed I can't resell as NWT. What percentage would you refund? Haven't ever had this happen in 10 years. 

[orionsline]

Give eBay a call and they will advise you how to proceed. I had a similar situation and they said a full refund wasn't necessary, it has to be returned in the exact same condition as you sent it.

[wastingtime101]

eBay has a chart with guidelines to follow for partial refunds.

Scroll down to the section that says refund deduction guidelines and hit the plus sign to expand it.

eBay recommends withholding 15-30% for items missing tags so it's up to you to determine how much the resale value of your item is affected by the missing tags.

[orangehound]

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@wastingtime101 wrote:

eBay has a chart with guidelines to follow for partial refunds.

Scroll down to the section that says refund deduction guidelines and hit the plus sign to expand it.

eBay recommends withholding 15-30% for items missing tags so it's up to you to determine how much the resale value of your item is affected by the missing tags.

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Just adding one small note to this so that you are not surprised ... I am pretty sure it is the case that you will not be refunded eBay fees when you issue a partial refund.

[wastingtime101]

I did a partial refund very recently and my fees were refunded.