Not received yet, accidental openning return then close it, cannot contact ebay. How can I do?

[huvu02]

I've order a dell laptop at 25/12/2019. And it showed "The estimated delivery date for this item was Jan 07, 2020."

But now, I still not received it due to FedEx hold my package. New Dell Laptop was debut, then I want to return it for money.

I contact seller but no response.

I accidentally open return, but have no item to return. Then I close it.

Now I cannot report that my item has not yet delivered and cannot open any other return. I still cannot contact seller again due to no response.

How can I do??? Is anyway for ebay involve to this?

[Anonymous]

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@huvu02 wrote:

Actually, I cannot open any case anymore after  accidental cancelling a refund.

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Yes you can, if the package is lost and does not show delivery confirmation with an actual signature you can open a case with PayPal. If FedEx can not prove it, you will be refunded.

[coket_41]

I'm sorry but this smells fishy. You're in the US, with a "brother" in Vietnam who was supposed to take delivery and now you claim the package is lost, despite FedEx attempting one delivery?


For the record eBay sees an attempted delivery the same.as a delivery. It's up to the buyer to have a safe place for packages and make sure they are there to take delivery.